Dear Madam, We were very sorry to learn from your email today that one of the books you ordered was damaged. We called our w

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问题 Dear Madam,
    We were very sorry to learn from your email today that one of the books you ordered was damaged. We called our warehouse manager immediately and he promised that a new replacement will be delivered to you by UPS by tomorrow afternoon【K5】________ the latest.
    We truly regret the damaged delivery and the inconvenience it【K6】________ you.
    We have【K7】________taken the matter up with UPS and are sure that this will not happen again not only to you, but also to all our cherished customers.
    【K8】________
【K6】

选项 A、caused
B、causing to
C、has caused to
D、having caused

答案C

解析 语法题。观察此句可知,横线上缺少谓语成分,而cause与regret存在先后顺序,所以用现在完成时态。“对某人产生不便”应该用介词to,故选C。
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