首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
For this part, you are allowed 30 minutes to write A Letter of Complaint to the editor of a newspaper. You have bought an Englis
For this part, you are allowed 30 minutes to write A Letter of Complaint to the editor of a newspaper. You have bought an Englis
admin
2010-04-12
79
问题
For this part, you are allowed 30 minutes to write A Letter of Complaint to the editor of a newspaper. You have bought an English-Chinese Dictionary. You find it in poor quality, but the bookstore’s service is even worse. You should write at least 120 words and pay attention to the form of the letter. Your letter should include the following contents:
1. 事情的起因
2.与书店交涉的过程
3.呼吁服务行业提高服务质量
选项
答案
A Letter of Complaint Dear Editor, I’m a college student. I’m writing to complain about the poor service I received from Bright Bookstore. Last Sunday I bought an English-Chinese Dictionary from the bookstore. But when I used it in the following days, I found it’s really poor in quality with many printing errors and even several missing pages. It doesn’t deserve the money. I decided to return it to the bookstore and ask for a refund. However, to my unpleasant surprise, the service manager was ill-mannered and retorted me impatiently, "Why didn’t you check it carefully before you decided to buy it?"... "How could I know you hadn’t used it?" I protested. "Then you’re the one to blame. You can only change it for another copy," he suggested coldly. "But in view of its poor quality, I don’t want it any more," I argued. "No way," he shrugged and turned to attend to other clients. Annoyed and depressed, I decided to resort to you for help. I think first it’s irresponsible of the bookstore to sell poor books; second, it should treat its clients with good manners and provide satisfactory solutions. This is not a rare phenomenon in the service industry. Are they serving people or being served? Sincerely yours, Liu Qiang
解析
转载请注明原文地址:https://kaotiyun.com/show/QWj7777K
0
大学英语四级
相关试题推荐
A、Dangerous.B、Hard.C、Exciting.D、Dull.D[听力原文]WhatdoesthespeakerindicateaboutthelifeoftheCoastGuardsmenformosto
TrustMe,IAmaRobotRobotsafety:asrobotsmoveintohomesandoffices,ensuringthattheydonotinjurepeoplewillbevita
A、Theyaretalkingoverthemeal.B、ThemanisEnglish,butthewomanisnot.C、Themanisn’tEnglishbutthewomanis.D、Theya
A、Itisthefirstcompletelyautomaticrailwayintheworld.B、Theworkersontheundergroundplatformsarereplacedbymachines
TestingTimesResearchersareworkingonwaystoreducetheneedforanimalexperiments,butnewlawsmayincreasethenumberof
A、Tomeasureamountsofrainfall.B、Tocheektheaccuracyofscales.C、Toobservechangesintheatmosphere.D、Tocalculatethe
A、ReadingandwritinginEnglish.B、Talkingfreelyinpublic.C、SmoothlyandclearlyexpressingthemselvesinEnglish.D、Success
Haveyoueverbeenafraidtotalkbackwhenyouweretreated【S1】______?Haveyoueverboughtsomethingjustbecausethesalesm
Anewbookissuretobediscussed,and【B1】______,atcollegesthisfall.ThebookiscalledMyFreshmanYear:WhataProfesso
随机试题
在WindowsXP操作系统下,计算器可以在开始菜单上的程序列表中的()子菜单中打开。
重申社会准则的功能
成本加酬金合同的结果能够可靠地估计,应同时具备的条件为()。
项目经理在审计报告日后,准备将审计工作底稿归档,下列做法中,正确的有()。
道教的最高神是()。
启蒙运动是17、18世纪发生在欧洲的一场反封建、反教会的资产阶级思想文化解放运动,是继文艺复兴运动之后欧洲近代()思想解放运动。
从平面a外一点P引与a相交的直线,使得P点与交点的距离等于1,则满足条件的直线条数一定不可能是( )。
刑事案件中的陪审团不会依据任何证人所做的未经证实的证词而做出决定,这是十分正确的,因为对任何人所做的未经证实的指控保留高度怀疑是比较明智的。但为了一致,陪审团应该结束那种通行的做法,即依据未经完全证实的招供而给被告定罪。下面哪项,如果正确,最能增强
在特权模式下,输入()命令,就可以进入全局配置模式。
A、小学六年级B、初中一年级C、初中二年级D、高中二年级C第二段的后半部分提到“当国内读初二的时候,美国是小学八年级”,所以选择C。
最新回复
(
0
)