2. 外语
  3. For this part, you are allowed 30 minutes to write A Letter of Complaint to the editor of a newspaper. You have bought an Englis

For this part, you are allowed 30 minutes to write A Letter of Complaint to the editor of a newspaper. You have bought an Englis

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问题 For this part, you are allowed 30 minutes to write A Letter of Complaint to the editor of a newspaper. You have bought an English-Chinese Dictionary. You find it in poor quality, but the bookstore’s service is even worse. You should write at least 120 words and pay attention to the form of the letter. Your letter should include the following contents:
    1. 事情的起因
    2．与书店交涉的过程
    3．呼吁服务行业提高服务质量
选项
答案 A Letter of Complaint Dear Editor, I’m a college student. I’m writing to complain about the poor service I received from Bright Bookstore. Last Sunday I bought an English-Chinese Dictionary from the bookstore. But when I used it in the following days, I found it’s really poor in quality with many printing errors and even several missing pages. It doesn’t deserve the money. I decided to return it to the bookstore and ask for a refund. However, to my unpleasant surprise, the service manager was ill-mannered and retorted me impatiently, "Why didn’t you check it carefully before you decided to buy it?"... "How could I know you hadn’t used it?" I protested. "Then you’re the one to blame. You can only change it for another copy," he suggested coldly. "But in view of its poor quality, I don’t want it any more," I argued. "No way," he shrugged and turned to attend to other clients. Annoyed and depressed, I decided to resort to you for help. I think first it’s irresponsible of the bookstore to sell poor books; second, it should treat its clients with good manners and provide satisfactory solutions. This is not a rare phenomenon in the service industry. Are they serving people or being served? Sincerely yours, Liu Qiang
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