2. 外语
  3. Not Happy with Our Service? You can make a complaint by contacting Royal Mail Customer Services through our website or by sp

Not Happy with Our Service? You can make a complaint by contacting Royal Mail Customer Services through our website or by sp

admin2016-06-30  34
问题                     Not Happy with Our Service?
    You can make a complaint by contacting Royal Mail Customer Services through our website or by speaking with one of our advisors or by writing to us.
    If you choose to contact us by phone please have the details of your complaint available. For some complaints, you may be required to complete a " Loss Damage or Delay" form which is available online through our website or from Post Offices. Our Customer Services Advisors will let you know the appropriate process to follow. If you are contacting us on behalf of another person, we may ask you to provide proof of that person’s consent to your handling his complaint.
    Once we have received your complaint, the Customer Services Advisor will record your details and provide you with a unique reference number that identifies you and your complaint.
    There are 3 key stages in our complaints process—at the end of each one we will ask you if you are satisfied with how we have handled your complaint. In written communications we will allow 14 calendar days, for you to come back to us with your response. If we do not hear from you after this time we will assume you are content with how the matter has been resolved. If you do contact us after the 14 calendar days your case can be reopened using your original reference number.
Your complaint will be handled by the Customer Services Advisor.
选项 A、Right
B、Wrong
C、Doesn’t say
答案C
解析 题干是对原文涉及信息点的猜测。题干意为：您的投诉将由顾客服务顾问处理。而文中信息点“Once we have received yourcomplaint，the Customer Services Advisor will record your details and provide you witha unique reference number that identifies you and your complaint．”指出：我方收到您的投诉后，即由顾客服务顾问对您的投诉细节进行记录并给您提供唯一的参考编号用来识别您和您的投诉。这里并没有说明顾客服务顾问具体来处理解决投诉，所以题干涉及的内容在原文中没有明确表明，故答案为C。
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