A、The patient is calling the doctor’ s office to make an appointment. B、The man is calling to book a ticket. C、The man is callin

W: Good afternoon. Dr. Parker’ s office. Can you hold a second?
M: Uh, yes, sure.
(Wait a few seconds.)
W: Thank you for waiting. This is Miss Ortega speaking. Can I help you?
M: My name is Bill Jackson. I would like to make an appointment with Dr. Parker.
W: Have you been here to see Dr. Parker before?
M: Yes. I’ m one of his regular patients.
W: Is it urgent, or can it wait?
M: No, it’ s not urgent. No emergency.
W: We’ re filled up for the next few weeks.
M: I just want to get a checkup.
W: There are some openings in the schedule next month.
M: When next month?
W: Can I schedule you for Friday, the fourteenth?
M: Sure, that’ s fine with me. What time?
W: Will two o’ clock be convenient for you?
M: Yes, two o’ clock suits me.
W: Let me write that down. What’ s your name again?
M: My name is Bill Jackson.
W: How do you spell your last name, please?
M: That’ s J-a-c-k-s-o-n.
W: Now let me repeat it to see if I’ ve got it correct. J-a-c-k-s-o-n.
M: That’ s correct.
W: Fine. We’ll see you then on Friday, the fourteenth.
M: Oh, I almost forgot. How much is the charge for the check up?
W: Do you have medical coverage, like Blue Shield?
M: I have Blue Cross.
W: Then there’ s only a small charge.
M: Wonderful. Thank you. Bye-bye.
16. What is going on in this talk?
17. What does the man want to do with the doctor?
18. What is the time scheduled for Mr. Jackson to see the doctor?
19. What kind of medical insurance does the man have?
20. How much should he pay if he has the medical insurance mentioned above?