首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
How to Jump Queue Fury If you find yourself waiting in a long queue at an airport or bus terminus this holiday, will you try to
How to Jump Queue Fury If you find yourself waiting in a long queue at an airport or bus terminus this holiday, will you try to
admin
2009-06-15
61
问题
How to Jump Queue Fury
If you find yourself waiting in a long queue at an airport or bus terminus this holiday, will you try to analyze what it is about queuing that makes you angry? Or will you just get angry with the nearest official?
Professor Richard Larson, an electrical engineer at the Massachusetts Institute of Technology, hates queuing but rather than tear his hair out, he decided to study the subject.(46). He cites an experiment at Houston airport where passengers had to walk for one minute from the plane to the baggage reclaim and then wait a further seven minutes to collect their luggage. Complaints were frequent, especially from those who had spent seven minutes watching passengers with just hand baggage get out immediately.
The airport authorities decided to lengthen the walk from the aircraft, so that instead of a one-minute fast walk, the passengers spent six minutes walking(47). The extra walk extended the delay by five minutes for those carrying only hand baggage, but passenger complaints dropped almost to zero.
The reason? Larson suggests that it all has to do with what he calls "social justice". If people see others taking a short cut, they will find the wait unbearable.(48).
Another aspect Larson studied was the observation that people get more fed up if they are not told what is going on.(49).
But even knowing how long we have to wait isn’t the whole answer. We must also believe that everything is being done to minimize our delay. Larson cites the example of two neighboring American banks. One was highly computerized and served a customer, on average, every 30 seconds.(50). But because the tellers at the second bank looked extremely busy, customers believed the service was faster and many transferred their accounts to the slower bank. Ultimately, the latter had to introduce time-wasting ways of appearing more dynamic.
A So in the case of the airport, it was preferable to delay everyone.
B The other bank was less automated and took twice as long.
C When they finally arrived at the baggage reclaim, the delay was then only two minutes.
D His first finding, which backs up earlier work at the US National Science Foundation, was that the degree of annoyance was not directly related to the time.
E It’s unbearable for the airport to delay everyone.
F Passengers told that there will be a half-hour delay are less unhappy than those left waiting even twenty minutes without an explanation.
选项
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/Qkhd777K
本试题收录于:
职称英语理工类基础题库职称英语分类
0
职称英语理工类基础
职称英语
相关试题推荐
A.donatedorgansB.thenationalwaitinglistC.adonorcardD.seniorcitizensE.allpossibleeffortsF.
SomeUnusualCelebrationsSomeholidaysarewell-knownallaroundtheworld.AmongthemareNewYearsEvecelebrations.Al
SomeUnusualCelebrationsSomeholidaysarewell-knownallaroundtheworld.AmongthemareNewYearsEvecelebrations.Al
SomeUnusualCelebrationsSomeholidaysarewell-knownallaroundtheworld.AmongthemareNewYearsEvecelebrations.Al
Throughouttheworldthereisashortageofhumanorgansfortransplants.InBritain,forexample,6000peoplearewaitingforo
Throughouttheworldthereisashortageofhumanorgansfortransplants.InBritain,forexample,6000peoplearewaitingforo
Throughouttheworldthereisashortageofhumanorgansfortransplants.InBritain,forexample,6000peoplearewaitingforo
Throughouttheworldthereisashortageofhumanorgansfortransplants.InBritain,forexample,6000peoplearewaitingforo
随机试题
患者男,28岁。因“搬运货物,砸伤左足”来诊。查体:左足跖部肿胀,疼痛,活动受限,患趾缩短,横径增宽,关节呈弹性固定。本病的治疗方法包括
在法律文书的理由中除应论证认定事实的理由外,更应论证
试评述行为科学时期的行政组织理论。
患者,男性,76岁。血清PSA(前列腺特异性抗原)为9.8ng/ml(正常值为4ng/ml),前列腺未扪及结节。要求进行超声检查。经临床治疗后,随访时最常用的检查方法为
根据商业银行法律制度的规定,下列对商业银行贷款的表述中,正确的有()。
中国公民李某是被单位派往外商投资企业工作的高级职员,2012年度他的收入情况如下:(1)雇佣单位每月支付工资、薪金10000元。(2)派遣单位每月支付工资、薪金1000元。(3)9月份购买福利彩票,一次中奖收入15000元。(4)取得保险赔款500
教育过程中班主任如何做好后进生的工作?
2013年,张明因盖房挖地基,发现一个坛子,内有500块银圆及一张棉布,上写“为防日寇搜查,特埋此,王建林1938年7月1日”。王建林为王天民的爷爷,在抗战期间被日寇杀害,解放后王天民被宣布为中农。这500块银圆()。
2011年,某市接待海内外游客2123万人次,同比增长17.8%,其中,接待入境旅游者87.71万人次,同比增长8.2%,在入境旅游者中,外国旅游者51.1万人次,同比下降8.6%;港澳台旅游者36.61万人次,同比增长43%,全年旅游总收入168.15
某药材公司与某制药厂签订的枸杞买卖合同约定:药材公司于当年9月底前将50吨枸杞交给制药厂,每吨1.2万元,制药厂在合同签订后5日内支付定金10万元,收货后20日内付清货款。合同还约定,药材公司迟交货1天,支付违约金500元;一方有其他违约情况,应向对方支付
最新回复
(
0
)