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外语
When dealing with complaints, she would like to______.
When dealing with complaints, she would like to______.
admin
2013-09-16
39
问题
When dealing with complaints, she would like to______.
选项
A、take more responsibility
B、pass the customer on to her boss
C、give the customers money back
答案
A
解析
此题问的是存处理顾客抱怨时Maggie愿意怎么做。从Maggie所说I’d like the authority toissue credit notes without having to ask you first.You’re often away on business.得知,她希望老板出差时她有权发放赊欠凭证。A表达了原话的意思。故选A。而B认为把顾客交给老板,C说把钱退还给顾客,均与原话意思不符。
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本试题收录于:
BEC初级听力题库BEC商务英语分类
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BEC初级听力
BEC商务英语
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