首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Staff workers need a lot of special training. B、Staff workers have a lot of responsibility. C、Staff workers can deal with almo
A、Staff workers need a lot of special training. B、Staff workers have a lot of responsibility. C、Staff workers can deal with almo
admin
2010-03-26
62
问题
W: Direct Line was the first direct provider of insurance in the UK when it started 13 years ago. How many call centers does the company now operate?
M: We have six regional centers which employ between 300 and 700 people each.
W: Why did the company decide to offer its products directly by phone and Internet rather than through insurance brokers or high street shops?
M: Well, the major reason was cost. With a call centre you don’t have to pay high rents for good high street locations or pay commission to brokers and agents. We can then pass on these cost savings to our customers through competitive pricing of our products.
W: Well. How does a call centre affect the quality of service a customer gets?
M: When a customer calls, he can get an instant response. The computer database shows all the customer’s details. This means we can offer our customers good products, quick service and lower premiums.
W: And what products does Direct Line offer?
M: Our company provide motor, house, travel and life insurances. We also offer financial services such as mortgages, personal loans, savings and pensions.
W: Gosh, so many. Are your workers able to deal with all these different products?
M: Some workers only deal with one product, while multi-skilled staff can deal with two or three products. But the system is programmed to guide staff members in dealing with 80%--90% of enquires and claims.
W: What do you think of the future for call centers?
M: They’re definitely here to stay. But as more and more new call centers are set up, it’ll become harder to find good staff, so we will have to offer better conditions. In the future, staff might work at home on computer networks.
选项
A、Staff workers need a lot of special training.
B、Staff workers have a lot of responsibility.
C、Staff workers can deal with almost every call.
D、Staff workers should be highly qualified.
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/RKt7777K
0
大学英语四级
相关试题推荐
A、Toplaybasketballwithfriendsfromwork.B、Totryoutforthecompanybaseballteam.C、Togetinshapeandcompeteinacycl
A、Tofindanimportant,interestingjob.B、Towinrespectfromothers.C、Todoresearchinhisfield.D、Toestablishafamily.A
Thankstothegreatachievementsmadeinthedevelopmentofscienceandtechnology,humanlifehasexperiencedamazingchangesi
A、Forpeopletoshareideasandshowfarmproducts.B、Forofficialstoeducatethefarmingcommunity.C、Forfarmerstoexchange
WhydoestheauthorbringuptheexampleofBenji?Somepeoplefeelthatapesshouldbegivenspecialtreatmentbecause______.
A、Theydependoneachother.B、Theylookaftereachotherwell.C、Theyenjoyeachother’scompany.D、Theyreadilysharewhatthe
A、Noonewasinterestedindiscussingpolitics.B、Peopleavoiddiscussingpolitics.C、Thewomanisnotbeingserious.D、Politics
Itisoftenthroughgooddinnersthatonemakesfriends.InJapan,thereare【B1】______."DiningGroups"or"WineGroups",forme
A、Historyteacher.B、Collegeprofessor.C、Historywriter.D、Campaignmanager.DWhatwillbethespeaker’schosenprofession?
A、In1930s.B、In1970s.C、In1940s.D、In1980s.C本题问“最早的个人退休账户(IRAs)是什么时候开始实行的?”短文指出,TheEmployeeRetirementIncomeSecurityAct
随机试题
关于中性粒细胞,哪项是正确的
恶性肿瘤向邻近器官侵犯的主要方式为
甲、乙共同出资购买了1间房并出租给丙,租房期间甲欲转让自己的份额,乙与丙均表示愿意购买,应如何处理?()
某公安交管局交通大队民警发现王某驾驶的电动三轮车未悬挂号牌,遂作出扣押的强制措施。关于扣押应遵守的程序,下列哪些说法是正确的?
建筑物长度50m,宽10m,比较筏板基础和15m的条形基础两种方案,已分别求得筏板基础和条形基础中轴线上、变形计算深度范围内(为简化计算,假定两种基础的变形计算深度相同)的附加应力,随深度分布的曲线(近似为折线)如图所示,已知持力层的压缩模量Es=4MPa
计算机进行银行对账,银行对账单传送到微机中可采用()。
婴儿认识世界和自己的基本手段是()。
沟通管理计划包括确定项目干系人的信息和沟通需求,在编制沟通计划时,______________不是沟通计划编制的输入。
PowerBuilder是一种深受用户欢迎的快速应用开发工具,它与其他应用开发工具比较,最具有特色的是
AweekofheavyreadinghadpassedsincetheeveninghefirstmetRuthMorse,andstillhedarednotcall.Timeandagainhener
最新回复
(
0
)