首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done. Sho
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done. Sho
admin
2015-01-30
44
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers.
【C9】
选项
答案
disastrous
解析
转载请注明原文地址:https://kaotiyun.com/show/RbNK777K
本试题收录于:
C类竞赛(非英语专业本科)题库大学生英语竞赛(NECCS)分类
0
C类竞赛(非英语专业本科)
大学生英语竞赛(NECCS)
相关试题推荐
OnJan.1,2002,twelveEuropeanUnioncountriesintroducedEurocoinsandnotes,________meansthat300millionpeoplebeganto
Dannyleftthis________messageonmyansweringmachine:"Imustseeyou.Meetmeattwelveo’clock."Didhemeannoonormidni
Highschoolstudentsaregrumblingovertheirschoollunches—andsoaretheirstomachs.Theircomplaintsaren’taboutmysteryme
Whichofthefollowingitalicizedpartsindicatesarelationshipoflinkingverbandpredicative?
In1885,theU.S.PostOfficehadaprobleminthesouthernstateofFlorida.Thedeliveryservicef【21】LakeWorthtoBiscayen
In1885,theU.S.PostOfficehadaprobleminthesouthernstateofFlorida.Thedeliveryservicef【21】LakeWorthtoBiscayen
WaterforLifeWaterisessentialforlife.Yetmanymillionsofpeoplearoundtheworldfaceawater【16】______(short).Ma
有公司采用弹性工作制,更注重效率,而不是压力。(emphasison)
Thinkoflavendertodayandupcomeimagesofold-worldcottagegardensthickwithnoddinghollyhocksandpinkrosesroundthed
只要眼睛始终不离目标,就能轻而易举地走成一条直线。(only倒装)
随机试题
曲柄摇杆机构能够将主动件整周的回转运动转换为从动件的往复摆动。()
癌细胞核呈毛玻璃样的甲状腺肿瘤是
伦琴发现X线是在
对于大跨度的焊接球节点钢管网架的吊装,出于防火等考虑,一般选用()。
阅读下面的文字,完成下列题目。一片不知愁的落叶
水泥:建房
该程序运行后屏幕显示的结果是()。S=0FORX=2TO10STEP2S=S+XENDFOR?SRETURN
下列叙述中,正确的是
BreastfeedingCanCutCardiovascular(心血管的)RiskBreastfeedingcanreducetheriskofaheartattackorstrokelaterinlife
A、Hehasanotherclassat4:30.B、Hehastogoforapart-timejob.C、Heneedstimetoprepareforit.D、Hehastoattendameet
最新回复
(
0
)