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  3. When a consumer finds that his purchase has a fault in it, the first thing he should do is to______ The most effective complain

When a consumer finds that his purchase has a fault in it, the first thing he should do is to______ The most effective complain

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问题 When a consumer finds that his purchase has a fault in it, the first thing he should do is to______
The most effective complaint can be made by______
选项 A、saying firmly that the item is of poor quality
B、showing the faulty item to the manufacturer
C、asking politely to change the item
D、explaining exactly what is wrong with the item
答案D
解析 细节题。第三段第二句说明如能具体指出问题，就可能取得满意的效果。
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