首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Why is every company so much interested in the process of customer satisfaction? The answer is rather simple—the customer purcha
Why is every company so much interested in the process of customer satisfaction? The answer is rather simple—the customer purcha
admin
2013-10-11
26
问题
Why is every company so much interested in the process of customer satisfaction? The answer is rather simple—the customer purchases the good or in other words gives monetary【C1】______ of the good he chooses. The more customers purchase—the better is for the company, as its capital growth.【C2】______the growth of the number of customers is【C3】______for each company.
As the level of satisfaction【C4】______from customer to customer, it is important for each company to have specific components of customer satisfaction in order to【C5】______ a mass satisfaction result. Proper components are the【C6】______of customers purchasing from a company and【C7】______ their purchase decision over again, as customer satisfaction and loyalty are the direct reflections of the brand loyalty factors, certain emotional【C8】______ or other external reasons. Measuring the level of customer’s satisfaction is rather hard and the results may be sufficiently【C9】______. Customer satisfaction constantly needs a target to be aimed at,【C10】______the " requirements " of the contemporary customer change from day to day.
【C11】______the "satisfaction" information is obtained by the means of either telephone or an Internet-survey. It【C12】______be noted that these two ways of obtaining information are the major marketing prediction【C13】______. Such surveys are rather accurate and reveal the customer loyalty of each【C14】______ company. Customer satisfaction measurements help the companies build their customer-strategies based on the strengths and the weak spots of each good that【C15】______it from obtaining high level of customer’s satisfaction and loyalty.【C16】______of the customer’s loyally revealed on the early stages of satisfaction measurements helps to【C17】______a good to a more corresponding market position.【C18】______ customer’s loyalty has one other important element【C19】______ is the knowledge of what customers think about the brand, the brand’s specific product and results【C20】______a correct marketing strategy decision-making.
【C13】
选项
A、examples
B、targets
C、materials
D、sources
答案
D
解析
名词辨析题。句意同上。根据前文所述,公司需通过电话和网络调研的方式了解客户满意度,从而设法满足客户的需求。换言之,它们利用调研获取的信息进行市场预测,因此这些信息获取手段是市场预测的“来源”,故sources为答案。examples“范例”、targets“目标”和materials“材料”均不符合上下文语境,都应排除。
转载请注明原文地址:https://kaotiyun.com/show/RsGK777K
0
专业英语四级
相关试题推荐
WhichofthefollowingisNOTaresultoftheunderseaearthquakeinJapan?
Accordingtothearticle,agoodstudentincollegemust______.Furnellstudentsusuallyhave______.
Whenpeopleformopinionsaboutsomeoneorsomething,whataffectsthemmostisnotsubstancebutstyle.Isstylemoreimportant
Therelationshipbetweenthehomeandmarketeconomieshasgonethroughtwodistinctstages.Earlyindustrializationbeganthep
Thisnovelisnot______forchildrentoread,becauseitcontainssomuchdetailsofviolence.
Mostearthquakesoccurwithintheupper15milesoftheearth’ssurface.Butearthquakescananddooccur【C1】______alldepthsto
Accordingtotheconversation,whatisoneproblemwitharmexercises?
______foryourhelp,we’dneverhavebeenabletogetoverthedifficulties.
Whatistherelationshipbetweenthetwospeakers?
InternetdatashowsthatAmericanyoungeradultshavebecometheprimarygroupmadaboutalteringtheirpersonalappearance.Onc
随机试题
________,宛转蛾眉马前死。(白居易《长恨歌》)
防止产后出血,下列哪项措施是错误的
下列不属于直接引入法造影的是
在中国境外投资的技术方案财务基准收益率的测定,应首先考虑的因素是()。
下列有关证券业务的专业人员范围的说法,正确的有()。Ⅰ.证券公司中从事自营、经纪、承销、投资咨询、受托投资管理等业务的专业人员Ⅱ.除相关部门管理人员外,基金销售机构中从事基金宣传、推销、咨询等业务的专业人员Ⅲ.证券投资咨询机构中从事证券
下列关于合并财务报表附注的表述中,正确的有()。
采购人、采购代理机构及其工作人员属于国家机关工作人员的,依法给予行政处分的违法情形包括()。
淮扬菜的代表名菜有()。
20世纪纪匈牙利有一位教育家创立了()
从所给的四个选项中,选择最合适的一个填入问号处,使之呈现一定的规律:
最新回复
(
0
)