2. 外语
  3. I have had just about enough of being treated like a second class citizen, simply because I happen to be that put upon member of

I have had just about enough of being treated like a second class citizen, simply because I happen to be that put upon member of

admin2013-02-05  59
问题      I have had just about enough of being treated like a second class citizen, simply because I happen to be that put upon member of a society -- a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I’m convinced that things are being run solely to suit the firm, the system, or the union. There seems to be an insidious motto for so called "Service" organizations -- Staff before Service. How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there was not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to recruit cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that bringing all their cash registers at any one time would increase expenses. And the Post Office says we cannot expect all their service grilles to be occupied "at times when demand is low". It’s the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is curtailed. As for us guests (and how the meaning of that word has been whittled away), we just have to put up with it. There’s also the nonsense of so many friendly hotel night porters having been phased out in the interests of "efficiency" (i. e. profits) and replaced by coin guzzling machines which dispense everything from lager to laxatives. Not to mention the creeping menace of the tea making kit in your room: a kettle with an assortment of teabags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag? I don’t, especially when I am paying for "service".
     Can it be halted, this erosion of service, this growing attitude that the customer is always a nuisance? I fervently hope so because it’s happening, sadly, in all walks of life. Our only hope is to hammer home our indignation whenever and wherever we can and, if all else fails, bring back into use that other, older slogan, and Take Our Custom Elsewhere.
The writer feels that nowadays a customer is ______.
选项 A、the recipient of privileged treatment
B、unworthy of proper consideration
C、classified by society as inferior
D、the victim of modern organizations
答案D
解析 观点态度题。作者在文章第二句就通过把顾客暗喻为二等公民，表示了对作为顾客所受到的待遇的不满，并在这段指出服务机构以自己利益为本，而不为顾客着想。选项A、B与本文意思正相反；选项C与文中事实不符，是对文中第一句错误的、字面的理解。
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