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  3. Telecommunications is just one of the means by which people communicate and, as such, we need to look at telecommunications and

Telecommunications is just one of the means by which people communicate and, as such, we need to look at telecommunications and

admin2013-03-09  67
问题     Telecommunications is just one of the means by which people communicate and, as such, we need to look at telecommunications and any other communications technologies within the wider context of human communication activity. Early findings show that many people are uneasy and even fearful of information technology by avoiding it or by using it in minimal ways.
    To obtain this type of data we have spent time with individuals, watching how they communicate where they get confused, what they don’t understand and the many mistakes they make. You can do this type of research yourself in an informal way. Just watch someone at the desk next to you trying to use a phone or trying to fill in a form. What you will quickly notice about people on the phone is that they use very few of the buttons available on the keypad, and they get quite anxious if they have to use any buttons outside their normal ones. Most will not use the instruction book, and those that do will not necessarily have a rewarding experience. Watch someone fill out a form--a good meaty one such as an application form or a tax form--and you will see a similar pattern of distressed behavior.
    The simple fact we can all observe from how people use these ordinary instruments of everyday communication is how messy, uncertain and confusing the experience can be.  Now multiply these individual close encounters of the communicative kind to take account of the full range you may experience in a single day, from getting up in the morning until you go to bed at night and the world takes on a slightly different appearance.
    Even watching television which for many provides an antidote to the daily confusion is itself fraught with a kind of low level confusion. For example, if you ring people up five minutes after the evening news has finished and ask them what the news was about, many cannot remember, and those who do remember get some of it wrong.
    One of the reasons why this obvious confusion gone unnoticed is because "communication" is a word we associate with success, and therefore we expect the process to work effectively most of the time. To suggest otherwise is to challenge one of our society’s most deeply held beliefs.  
What does the last paragraph want to indicate?
选项 A、The kinds of confusion gone unnoticed.
B、What makes some confusion go unnoticed.
C、The contents of confusion gone unnoticed.
D、The people with some confusion gone unnoticed.
答案B
解析 细节推断题。最后一段作者指出这种明显的信息混乱没有引起人们注意的原因是人们总把“communication”和成功联系在一起。人们总是期待这个过程是成功的，否则就是挑战人们所深信不疑的信念。可见最后一段是在分析原因，正确答案为B项。
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