首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Take the seller to court directly for solution. B、Go to an organization protecting consumers’ rights. C、Write a letter of comp
A、Take the seller to court directly for solution. B、Go to an organization protecting consumers’ rights. C、Write a letter of comp
admin
2018-05-08
38
问题
Good morning. I’m Mario Ritter. Today I am going to talk about how to make an effective complaint. When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claims, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work". The store manager may advice the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result, the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer’s rights.
23. What should a consumer first do when he finds the item he bought is faulty?
24. How can a consumer make his complaint more effective?
25. What may the manager advise the consumer to do?
选项
A、Take the seller to court directly for solution.
B、Go to an organization protecting consumers’ rights.
C、Write a letter of complaint to the manufacturer.
D、Buy another item from the store at a discount.
答案
C
解析
选项皆为以动词原形开头的短语,推测题目可能问计划、建议或打算。录音靠后部分举例说明了如何描述商品问题,接着提到商店经理也许会建议消费者给厂家写投诉信,C项是对该处录音信息的复述,故为答案。原文提到如果消费者给厂家的投诉没有达到预期的效果,消费者可以采取进一步的措施,比如威胁将商家告上法庭或者向消费者权益保护组织进行投诉,但这并不是商店经理建议消费者做的事情,故排除A项和B项。D项“在该商店以折扣价购买另一件商品”在录音中未提及。
转载请注明原文地址:https://kaotiyun.com/show/TAT7777K
0
大学英语六级
相关试题推荐
A、Whenhegotontheferry.B、Whenhefoundachair.C、Whenhereachedtheriverbank.D、Whenhewasmakingaphonecall.C
Forauthorsofself-helpguides,nohumanproblemistoogreatortoosmall.Wanttobecomefitter,richerorhappierin2015?T
Forauthorsofself-helpguides,nohumanproblemistoogreatortoosmall.Wanttobecomefitter,richerorhappierin2015?T
Forauthorsofself-helpguides,nohumanproblemistoogreatortoosmall.Wanttobecomefitter,richerorhappierin2015?T
Forauthorsofself-helpguides,nohumanproblemistoogreatortoosmall.Wanttobecomefitter,richerorhappierin2015?T
A、Theprevioussurveys.B、Experiments.C、Employees’complaints.D、Researchers’observations.A
Forthispart,youareallowed30minutestowritealettertoaforeignteacher.Youshouldwriteatleast150wordsbutnomor
Forthispart,youareallowed30minutestowriteanapplicationletterforapositioninanexchangeprogram.Youshouldwrite
A、Ithasbeenthebestsellerforweeks.B、Itadvisespeopletochangethemselves.C、Itisbeingsoldataverylowprice.D、Itd
A、Theyshouldbeavoidedbyallmeans.B、Theyarebadforeffectivemanagement.C、Theycanbegoodforanorganization.D、Theya
随机试题
I______youwiththefunds.Whydidn’tyouaskme?
初产妇:孕40周,阵发性腹痛10小时,查:LOA,已入盆,胎心率170次/min,子宫处于持续紧张状态,间歇期亦不能放松,产妇呼痛不已,查:宫口开大1cm,S=0,观察2小时。产程无进展,诊断为
贫血伴黄疸最可能的诊断是
若E公司委托H房地产经纪公司做市场需求调研,则H公司主要应做()的调研。
房地产经纪收费管理属于房地产经纪行业的()。
我国工程建设中的设防,是从地震基本烈度()开始设防。
目前,我国的证券投资基金主要是()。
教师职业倦怠是用来描述教师不能顺利应对()时的一种极端反应。
中国自古是农耕国家,在农耕社会,农业经济收益周期较长,而且大自然往往具有不确定性,因此长年与大自然打交道的中国人就养成了______和勤俭节约的良好品质。“细水长流,吃穿不愁”的文化观念,使我们习惯于平常______,将省下或富余的财富储蓄起来,为未来做打
把道德情感的培养置于中心地位的德育模式是()。
最新回复
(
0
)