2. 外语
  3. In your response, be sure to show that you recognize the problem, and propose a way of dealing with the problem.

In your response, be sure to show that you recognize the problem, and propose a way of dealing with the problem.

admin2011-01-19  27
问题
In your response, be sure to show that you recognize the problem, and propose a way of dealing with the problem.
Hello. My name’s Frank Jensen, I, I get The Times delivered to ray home every morning. It’s supposed to arrive by seven o’clock, but the past few days the paper has been late. I mean, it’s come after I leave for work at 8:00 - and the reason I have The Times delivered is so that I can read it in the morning before I go to work. I mean, I can buy it from the newsstand on my way to work, but I like to read it while I eat breakfast. I’ve got to say, I’m really disappointed that I’ve been paying extra for delivery, and now you’re delivering it late. You know, I feel like canceling my subscription to your newspaper. Could you call me back as soon as possible? This is Frank Jensen at 555-1234.
选项
答案 Hello, this is a message for Frank Jensen. This is Sally Jones, circulation manager, returning your call. I got your message about the late delivery of your daily newspaper. I’m sorry that you are not receiving your newspaper at a convenient time for you. I’m afraid that the usual delivery person has been off sick, and his replacement is still not used to the route and may not realize what time your paper should be delivered. I have spoken to him, and he assures me that he will deliver your paper by 7:00 a.m. from now on. As you are a long-standing customer, I have also arranged to give you two weeks’ free delivery. Once again, please accept my sincere apologies for all the inconvenience.
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