首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
— Look at the statements below and the views about improvement processes on the opposite page. — Which company (A, B, C or D) do
— Look at the statements below and the views about improvement processes on the opposite page. — Which company (A, B, C or D) do
admin
2013-01-13
25
问题
— Look at the statements below and the views about improvement processes on the opposite page.
— Which company (A, B, C or D) does each sentence 1 - 7 refer to?
— For each sentence 1 - 7, mark one letter (A, B, C or D) on your Answer Sheet.
— You will need to use some of the letters more than once.
A
"We’re ahead of our competitors in that every year we invite customers to headquarters to discuss their expectations for the next five years. In addition to customers, the meeting includes approximately 100 employees and suppliers. We parade our five-year plan, including such things as service, quality and on-time delivery, and involve everyone in a feedback process. The outcome becomes part of our long-range strategic plan, which is communicated to every employee in the organisation - a process we call management by planning."
B
"The approach we find we need to take to increasing customer satisfaction is systemic. There isn’t an easy way to do it. Everything is interconnected and builds. In order to delight customers, you need smooth manufacturing processes, which means you need an accurate warehouse, which in turn relies on a good manufacturing requirements system and good suppliers. You can’t accomplish one in isolation."
C
"As part of our improvement process, employees participate actively in raising customer satisfaction. They establish the areas in which they will be measured that translate into quality performance: things like, ’How quickly do you respond to a call?’ or ’How effective are your dealings with the customer?’ Feedback is provided regularly to employees. They analyse the data to determine when additional instruction and support are needed, or when processes need to be re-worked or improved, or when our goals need to be changed. They are also encouraged to keep an eye on the competition and how they are doing. These data are used for planning purposes."
D
"Our senior managers are constantly pulling the competition’s products apart to see what they’re doing. They’ve also done some benchmarking against our better competitors. There are a few good ones that make us run faster and harder. But, to be honest, in terms of new service initiatives, for example, we’ve had to look outside our industry to find what could be called ’best of breed’. We’ve milked our own industry."
选项
A、
B、
C、
D、
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/TXoO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthearticlebelowaboutcorporateculture.ChoosethecorrectwordtofilleachgapfromA,B,CorDontheoppositep
Readthearticlebelowaboutcorporateculture.ChoosethecorrectwordtofilleachgapfromA,B,CorDontheoppositep
Readthetextbelowaboutsalaryraise.Inmostofthelines(41-52),thereisoneextraword.Iteitherisgrammaticallyinc
Readthetextbelowaboutsalaryraise.Inmostofthelines(41-52),thereisoneextraword.Iteitherisgrammaticallyinc
Readthearticlebelowaboutbusinessethics.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAnswerShe
Readthistextabouthowtofindtheaffiliatenichemarket.Choosethebestsentenceformtheoppositepagetofilleachof
Readthistextabouthowtofindtheaffiliatenichemarket.Choosethebestsentenceformtheoppositepagetofilleachof
Readthistextabouthowtofindtheaffiliatenichemarket.Choosethebestsentenceformtheoppositepagetofilleachof
ReadthearticlebelowaboutaBritishmanufacturingcompany.Foreachquestion(31-40),writeonewordinCAPITALLETTERSon
ReadthearticlebelowaboutaBritishmanufacturingcompany.Foreachquestion(31-40),writeonewordinCAPITALLETTERSon
随机试题
A.T淋巴细胞B.B淋巴细胞C.单核-巨噬细胞D.嗜碱细胞具有变形运动和吞噬能力,并参与激活淋巴细胞特异功能的是
托姆斯颗粒层位于
高血压性心脏病左心室增大,其心脏浊音界呈()
ABO血型系统的分型依据是
麻黄素单方制剂处方留存麻醉药品处方留存
背景资料:某承包人承接了一座大桥工程,该桥采用ϕ1.6m的桩基础,桩长约25~32m;桥位处地层均为天然砂砾,地下水位在原地面下约1.5m处。其桩基主要施工过程如下:平整场地、用水准仪进行桩位放样、埋设钢护筒、选用正循环回旋钻机作为成孔
以下不属于受教育者义务的是()。
有以下程序#include<iostream>usingnamespacestd;classMyClass{public:staticints;MyClass();voi
让世界充满爱,因为爱使世界运转,而且使它变得更好。(goaround)
Thefollowingisaletter.Afterreadingit,youshouldcompletetheinformationbyfillingintheblanksmarked46through50i
最新回复
(
0
)