首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
— Look at the statements below and the views about improvement processes on the opposite page. — Which company (A, B, C or D) do
— Look at the statements below and the views about improvement processes on the opposite page. — Which company (A, B, C or D) do
admin
2013-01-13
22
问题
— Look at the statements below and the views about improvement processes on the opposite page.
— Which company (A, B, C or D) does each sentence 1 - 7 refer to?
— For each sentence 1 - 7, mark one letter (A, B, C or D) on your Answer Sheet.
— You will need to use some of the letters more than once.
A
"We’re ahead of our competitors in that every year we invite customers to headquarters to discuss their expectations for the next five years. In addition to customers, the meeting includes approximately 100 employees and suppliers. We parade our five-year plan, including such things as service, quality and on-time delivery, and involve everyone in a feedback process. The outcome becomes part of our long-range strategic plan, which is communicated to every employee in the organisation - a process we call management by planning."
B
"The approach we find we need to take to increasing customer satisfaction is systemic. There isn’t an easy way to do it. Everything is interconnected and builds. In order to delight customers, you need smooth manufacturing processes, which means you need an accurate warehouse, which in turn relies on a good manufacturing requirements system and good suppliers. You can’t accomplish one in isolation."
C
"As part of our improvement process, employees participate actively in raising customer satisfaction. They establish the areas in which they will be measured that translate into quality performance: things like, ’How quickly do you respond to a call?’ or ’How effective are your dealings with the customer?’ Feedback is provided regularly to employees. They analyse the data to determine when additional instruction and support are needed, or when processes need to be re-worked or improved, or when our goals need to be changed. They are also encouraged to keep an eye on the competition and how they are doing. These data are used for planning purposes."
D
"Our senior managers are constantly pulling the competition’s products apart to see what they’re doing. They’ve also done some benchmarking against our better competitors. There are a few good ones that make us run faster and harder. But, to be honest, in terms of new service initiatives, for example, we’ve had to look outside our industry to find what could be called ’best of breed’. We’ve milked our own industry."
选项
A、
B、
C、
D、
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/TXoO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthearticlebelowaboutlanguagelearningforsmallbusinesses.Foreachquestion(31-40),writeonewordinCAPITALLET
Readthefollowingarticleaboutteambuildinginnegotiationandthequestionsontheoppositepage.Foreachquestion(15-2
Readthistextaboutthejobcreationcuttingbyprivateemployers.Choosethebestsentenceformtheoppositepagetofill
Readthetextbelowaboutsalaryraise.Inmostofthelines(41-52),thereisoneextraword.Iteitherisgrammaticallyinc
Readthetextbelowaboutsalaryraise.Inmostofthelines(41-52),thereisoneextraword.Iteitherisgrammaticallyinc
Readthearticlebelowaboutbusinessethics.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAnswerShe
Readthearticlebelowaboutbusinessethics.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAnswerShe
ReadthearticlebelowaboutaBritishmanufacturingcompany.Foreachquestion(31-40),writeonewordinCAPITALLETTERSon
ReadthearticlebelowaboutaBritishmanufacturingcompany.Foreachquestion(31-40),writeonewordinCAPITALLETTERSon
随机试题
减毒活疫苗的优点包括()
在一个C语言程序中()
患部红肿高大、根盘紧束,焮热疼痛者为患部形小如粟,顶白根硬而深,麻木痒痛者为
太息多因
减少分析方法中偶然误差的方法可采用
投资性房地产采用公允价值模式进行后续计量的,不需计提折旧或摊销,但应于每期期末进行减值测试,如果可收回金额小于账面价值,应计提减值准备。()
Manypeopleagreethat________knowledgeofEnglishisamustin________internationaltradetoday.
负性效应是一种心理效应,是指我们在认识他人的时候,对正负信息(也就是这个人做的好事和坏事)形成的印象总是不均等。人们常常总是把别人偶尔的“坏”记得牢牢的,却把他一以贯之的“好”抛之脑后。根据上述定义,以下属于负性效应的是:
2021年7月6日,《国家发展改革委关于加强基础设建设项目管理确保工程安全质量的通知》发布。下列不属于该通知中规定的措施的是()。
20世纪60年代以来,通用汽车集团累积投入1万亿美元用于改进汽车生产线,包括电子计算机、机器安装手臂等逐步应用到组装生产线上,与此同时,其使用的工人数量则急剧下降,由20世纪50年代最高潮的20万人,锐减到目前的不足10万人,但其年汽车生产总量却由20世纪
最新回复
(
0
)