首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
You will hear five different business people talking about how they changed the way they ran their business. For each extrac
You will hear five different business people talking about how they changed the way they ran their business. For each extrac
admin
2016-10-25
85
问题
You will hear five different business people talking about how they changed the way they ran their business.
For each extract there are two tasks. For Task One, choose the reason for the change from the list A-H. For Task Two, choose what solution they chose from the list A-H.
You will hear the recording twice.
Task One — Reason
For each question 13-17, match the extracts with the reasons for the change, listed A-H.
For each extract, choose the reason stated.
Write one letter(A-H)next to the number of the extract.
A to improve management of suppliers
B to measure business performance
C to retain market share
D to improve customer satisfaction
E to keep up with expansion
F to measure market share
G to improve staff motivation
H to streamline administration
______
Man: There seems to have been so many changes this year. It’s hard to keep up. I have to say I feel almost uneasy about our success ... it’s as if it’s too good to be true. The sales record in the last three months showed that we have made noticeable progress in meeting customer’s needs. You know, there used to be poor communication between Production Department and After-sales Department. We often failed to anticipate customer needs and to ask for feedback from the customers. Now the situation has been completely changed. You know what? We even incorporate customer satisfaction skills into employees training programme, giving detailed description of measurement programme, recognition programme and incentive programmes. I think it definitely would have an impact on how we dealt with our customers.
Woman: Well, yes, it was very much in line with the way we usually go about things, and that was why it proved to be a change for the better. It is true that when you worked in a company for too long, it is difficult to keep yourself highly motivated. Obviously it was implemented at a right time, as 80% of our staff were recruited ever since the company was set up ten years ago, in 2000. In fact, we have always been trying to bring staff on. Last year we introduced flexible time and job rotation. And they proved to be quite successful. This time, we invested more to foster team spirit. We encourage them to get more involved in our current project, to pool their skills, talent and knowledge. Anyway, it is rewarding to do so.
Man: Well, we were extremely glad to see the record high sales volume we achieved last year. It showed what we have always been good at — doing market research. This year, in face of the worldwide economic crisis, many of our competitors are stuck in serious problems. However, due to our strength in market research, our market share in Europe, Asia and Africa doesn’t decrease in a noticeable way. On the contrary, our loss is compensated through the gains we have in our market in South America, which sees a great potential for future development. Actually we find a new supplier there which seems to have very good reputation in the manufacturing business. And I believe this shall turn on a new leaf in the development of world market.
Woman: Well, now this long debate on whether the company should expand further has been eventually settled, even though 1/3 of the members of the Board of Directors hold that we need to be cautious in our venture, as the world economy is going through a recession. Many are optimistic about developing Chinese market, as China is the only country that is not affected by this Global Recession. Actually I think we should be very cautious in this expansion, as we have no experience in setting up new branches in China. Its culture is markedly different from ours. This really shall prove to be a great problem. And I think the only way out is to talk to a local consultancy company about the procedures. I suppose it would be a great help.
Man: Well, in a small company like ours, everything has to account for something. And I am not sure whether we are doing the right thing or not. However, I have the feeling that if we are to succeed in this highly competitive world, we do need to improve the way we run our business. Processes that used to be highly bureau-cratised needed to be simplified. Many comment on the newly-introduced software as an important step toward efficient management. You just can’t imagine how the cost has been cut by it, a lot of information about our clients is pooled together for our easy access. In addition, it has catalogued all the dealings we made with particular customer. It proved to be cost-saving.
选项
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/TbKd777K
本试题收录于:
BEC高级听力题库BEC商务英语分类
0
BEC高级听力
BEC商务英语
相关试题推荐
A、 B、 C、 D、 AThepeoplearelookingatpaintingsinanartgallery.Choice(B)usestheassociatedwo
Whatisthespeakertalkingabout?
A、 B、 C、 D、 B图中女子正在看漫画书,因此(B)项是正确答案。托业考试第一部分听到描写人们动作的时候,一定要格外注意动词部分,这道题听到painting,writing,talking就可以知道这些
Whatisthespeakermainlytalkingabout?
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.
Answeringreceptionist’squestions回答接待员询问
TaskOne-Job•Forquestions13-17,matchtheextractswiththepeople,listedA-H.•Foreachextract,choosethejobeachsp
随机试题
A.心率加快、血压升高B.心率加快、血压降低C.心率减慢、血压降低D.心率减慢、血压升高E.心率和血压不变静脉注射肾上腺素时()。
组织行为学的研究对象是
甲与乙于2006年结婚,婚后二人感情不和,常常为琐事争吵。甲与乙多次协商离婚,均因财产问题无法达成一致而未成。2012年6月甲向法院提起诉讼,要求解除与乙的婚姻关系。据此,请回答以下问题:如果乙在2012年甲向法院起诉前两年已离家出走,法院应如何处理?
最高最佳使用必须同时满足的条件包括()。
根据结构原理,漏电开关划分为( )等。
于先生购买两个执行价格分别为15元和25元的看涨期权,并出售两份执行价格为20的看涨期权构造而成蝶式差价期权的投资策略。假定执行价格为15元、20元、25元的3个月看涨期权的市场价格分别为8.5元、5元、4.5元。根据案例,回答以下问题。
导游员预防漏接的措施有()。
主动被动型的特点是()。
下列哪些选项不构成犯罪中止?()
《刑法》第110条规定:“有下列间谍行为之一,危害国家安全的,处十年以上有期徒刑或者无期徒刑;情节较轻的,处三年以上十年以下有期徒刑:(一)参加间谍组织或者接受间谍组织及其代理人的任务的;(二)为敌人指示轰击目标的。”试说明:
最新回复
(
0
)