首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
When a consumer finds that his purchase has a fault in it, what is the first thing he should do?
When a consumer finds that his purchase has a fault in it, what is the first thing he should do?
admin
2009-06-24
41
问题
When a consumer finds that his purchase has a fault in it, what is the first thing he should do?
When a consumer finds that an item she or he bought is broken or in some other way does not reach the standard of the manufacturer’s claim for it, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumers may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be tackled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they can not get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear ’is better than’ this stereo does not work".
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights.
选项
A、complain personally to the manager.
B、threaten to take the matter to court.
C、write a firm letter of complaint to the store of purchase.
D、show some written proof of the purchase to the store.
答案
D
解析
转载请注明原文地址:https://kaotiyun.com/show/TgHd777K
本试题收录于:
公共英语五级笔试题库公共英语(PETS)分类
0
公共英语五级笔试
公共英语(PETS)
相关试题推荐
ProtectionofWildlifeDemandsforstrongerprotectionforwildlifeinBritainsomehidethefactthatsimilararefeltill
MargaretSangerandBirthControlMargaretSanger,anAmericannurse,wasthefirsttostartthemodernbirthcontrolmoveme
SomeThingsWeKnowAboutLanguageManythingsaboutlanguageareamystery,andmanywillalwaysremainso.Butsomethings
SomeThingsWeKnowAboutLanguageManythingsaboutlanguageareamystery,andmanywillalwaysremainso.Butsomethings
SchoolingandEducationItiscommonlybelievedintheUnitedStatesthatschooliswherepeoplegotogetaneducation.Neve
SomepeoplewouldliketodoshoppingonSundayssincetheyexpecttopickupwonderfularticlesinthemarket.
A.GloomyworldB.Putin’scommemoratingspeechC.China’sdeterminationD.Schroeder’spleaforforgivenessE.World’sworstdi
WasteNot,WantNot1.BobandClaraDarlington,whoownandrunafarmintheNorthofEngland,havealwayslookedfornewways
WasteNot,WantNot1.BobandClaraDarlington,whoownandrunafarmintheNorthofEngland,havealwayslookedfornewways
Withunfamiliarhumanbeings,whenweacknowledgetheirhumanness,wemustavoidstaringatthem,andyetwemustalsoavoidign
随机试题
车床床身上齿条接缝不良,不会在加工工件外圆表面轴向上产生有规律的波纹。()
试用社会意识相对独立性原理说明在我国建设社会主义精神文明的必要性。
阅读下面的古诗,按要求答题。苏溪亭戴叔伦苏溪亭上草漫漫,谁倚东风十二阑?燕子不归春事晚,一汀烟雨杏花寒。诗人抒发了什么感情?
以下何项不是郁证的临床特点
某市人民检察院在侦查该市财政局副局长张某受贿案的过程中,除发现张某利用职权之便收受他人贿赂之外,还发现张某涉嫌巨额财产来源不明罪和非法向外国人出售、赠送珍贵文物罪。根据以上情况,回答如下问题:指控张某犯有巨额财产来源不明罪,首先应当承担证明其财产或者支
背景材料:某公路工程,合同价4000万元,合同工期270d。合同条款约定:①工程预付款为合同价的10%,开工当月一次性支付;②工程预付款扣回时间及比例:自工程款(含工程预付款)支付至合同价款的60%的当月起,分两个月
23-year-oldAnnisatraditionalworkingclasswomanwhoishappilymarriedtoherhusbandDonandwhohasgivenbirthtotwolo
设f(x)=sin3x+∫-ππxf(x)dx,求∫0πf(x)dx.
DearMr.Green,Pleaseshipusorangemarmalade(柑橘酱)asperthefollowingterms:Quantity:20,000jarsUnit:1kgperj
TwoUnitedNationsagencieshave【B1】______formoremoneytosupplyfoodto【B2】______campsinAfrica.Theysaytheyhavehadto
最新回复
(
0
)