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  3. Adrenaco Winter Sports Fun for all the family! Winter is once again upon us here in Denver, Colorado, and

Adrenaco Winter Sports Fun for all the family! Winter is once again upon us here in Denver, Colorado, and

admin2020-05-13  36
问题                      Adrenaco Winter Sports
                      Fun for all the family!
Winter is once again upon us here in Denver, Colorado, and the time is right to enjoy the pristine, snow-covered mountains. With over 60 years’ experience in the tourism industry and offices located all over the state, we at Adrenaco believe we can help make this year’s holiday season the best ever for you and your family. We offer a range of exciting activities suitable for adults and children of all ages, a full itinerary of which can be found on our Web site. Furthermore, there’s no need to pay extra to hire equipment as everything you need is included in the full price. To book your place, simply speak to our sales team by calling (555) 302-9332. All tickets and passes will be mailed to customers within 7-10 working days.
Promotional offer: Through December, all customers who are residents of Colorado will receive a complimentary jacket.

                     Adrenaco Complaint Form
We are sorry that your experience with Adrenaco wasn’t perfect. Please detail the nature of the problem below, and we’ll try our best to put things right.
Name: Harry Coxon
Address: 18 Newton Drive, Detroit, Ml
Contact Number: (555) 939-9159
Date: December 18
Nature of Complaint:
I used your company whilst in Colorado on vacation last week. I was really excited about my time on the mountains, and at $ 80, I thought that the activity was very fairly priced. However, upon arrival, I was told that too many people had reservations for that day and that the event was already fully booked. I was offered a place in another event as an alternative, but I decided to return to my hotel instead. I was so angry that I also left the free jacket that I was given with one of your employees. I think this is a disgraceful way to treat paying customers, and I demand a full refund immediately. I also plan to consult my lawyer with regard to further compensation.
What problem did Mr. Coxon describe on the complaint form?
选项 A、His hotel room was dirty.
B、A member of the staff was rude to him.
C、He was charged the wrong amount.
D、An event was overbooked.
答案D
解析 问Coxon投诉的事项，要在Coxon写的投诉表中寻找线索。“投诉事项”部分说，“However，upon arrival，I was told that too many people had reservations for that day and that the event was already fully booked．”当天太多人预约，已预约满了，因此正确答案是(D)。
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