CONVERSATION 2(Questions 5-8) MESSAGE Problem: There was a【L5】______problem. Mr. Franks’ company ha

Peter: Hello. Diamonds Galoure. This is Peter speaking. How may I be of help to you today?
Miss Roberts: Yes, this is Miss Janice Roberts calling. May I speak to Mr. Franks, please.
Peter: Mr. Franks is out of the office at the moment. Would you like me to take a message?
Miss Roberts: Um, actually, this call is rather urgent. We spoke yesterday about a delivery problem that Mr. Franks mentioned. Did he leave any information with you?
Peter: As a matter of fact, he did. He said that you might be calling. He also asked me to ask you a few questions.
Miss Roberts: Great. I’d love to see this problem resolved as quickly as possible.
Peter: Well, we still haven’t received the shipment of earrings that was supposed to arrive last Tuesday.
Miss Roberts: Yes, I’m terribly sorry about that. In the meantime, I’ve spoken with our delivery department and they’ve assured me that the earrings will be delivered by tomorrow morning.
Peter: Excellent. I’m sure Mr. Franks will be pleased to hear that.
Miss Roberts: Yes, the shipment was delayed from France. We weren’t able to send along your shipment until this morning.
Peter: I see. Mr. Franks also wanted to schedule a meeting with you later this week.
Miss Roberts: Certainly. What is he doing on Thursday afternoon?
Peter: I’m afraid he’s meeting with some clients out of town. How about Thursday morning?
Miss Roberts: Unfortunately, I’m seeing someone else on Thursday morning. Is he doing anything else on Friday morning?
Peter: No, it looks like he’s free then.
Miss Roberts: Great, should I come by at nine?
Peter: Well he usually holds a staff meeting at nine. It only lasts half an hour or so. How about ten?
Miss Roberts: Yes, ten would be great.
Peter: OK, I’ll schedule that. Miss Janice Roberts at ten on Friday morning. Is there anything else I can help you with?
Miss Roberts: Nope. I think that’s everything. Thanks for your help. Goodbye.
Peter: Goodbye.
That is the end of Part 1. You now have 20 seconds to copy your answers onto your Answer Sheet.