2. 外语
  3. Directions: For this part, you are allowed 35 minutes to write a letter to the editor of a newspaper complaining about the poor

Directions: For this part, you are allowed 35 minutes to write a letter to the editor of a newspaper complaining about the poor

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问题    Directions: For this part, you are allowed 35 minutes to write a letter to the editor of a newspaper  complaining about the poor service of a bookstore. You should write at least 150 words according to  the guidelines given below.
    1.The reasons that you want to write the letter.
    Your personal unhappy experience in the bookstore.
    At the end of you essay you should call for a better awareness of service qualities in service industries including bookstores.
选项
答案 A Letter to the Editor of a Newspaper Dear Editor, I am writing this letter to raise some problems I came across recently and appeal to the improvement of the service industry, especially in the bookstores in my case. This weekend I bought an English-Chinese dictionary in a bookstore close to my home and its cover is elaborately designed. But when I went home and read carefully, I found that several pages of the dictionary have been cracked and befouled. What is worse, the misprints spread everywhere in the dictionary and seriously affect my comprehension. Since there was such damage and misprint to the dictionary, I went to the bookstore to require for a replace. But to my surprise, the staff of the boo kstore turned down my request rudely and even denied the poor quality of the dictionary. It goes without saying that today’s face-paced and market-oriented economy calls for much higher standard for service industry. However, to my regret, many of the commercials fail to achieve this standard and the quality of the staff needs to be improved. It’s self-evident that the poor quality of practitioners in the service industry will not only deeply disappoint customers but also hamper the development ’of our country’s economy. As a result, I expect your newspaper to appeal to the service industry to attach more importance to the service improvement. Thank you for your attention! Yours Fiona
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