2. 外语
  3. Receiving visitors and guests is an important part of the secretary’s daily routine in the office. There is a certain【B1】______f

Receiving visitors and guests is an important part of the secretary’s daily routine in the office. There is a certain【B1】______f

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问题     Receiving visitors and guests is an important part of the secretary’s daily routine in the office. There is a certain【B1】______for receiving visitors. A secretary should find out whether the visitor has an appointment or not. If the visitor is an important【B2】______, the boss or his secretary will come down to the reception room to【B3】______the visitor. Sometimes the secretary or the receptionist escorts or【B4】______ the visitor to the boss’s office.【B5】______the visitor’s name when he arrives is a friendly gesture and gives the visitor a good impression of the company or organization. When the secretary and the visitor arrive at the boss’s office, the secretary【B6】______ the visitor’s name, title and position, and introduces the boss to him.
    When a visitor cannot be【B7】______, the secretary should apologize and make some suggestion for an【B8】______meeting. If a meeting is impossible,【B9】______
    A secretary should keep a record that includes dates, times, names and the organization the visitor works for. A secretary can then turn this for help if there is a request for information.
    A secretary should be polite, helpful, well-spoken, always smiling and warm. When a visitor is waiting to see the boss,【B10】______, or a brochure about the company to publicize it.【B11】______
【B11】
选项
答案And if there is a delay，apologize and offera cup of coffee or tea and keep him fullyinformed of the situation
解析 inform可以作动词，用以代替短语keep sb．informed。
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