首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about process management to quality improvement, and the questions on the opposite page. • For each que
• Read the article below about process management to quality improvement, and the questions on the opposite page. • For each que
admin
2010-01-22
50
问题
• Read the article below about process management to quality improvement, and the questions on the opposite page.
• For each question 13--18, mark one letter (A, B, C, or D) on your Answer Sheet for the answer you choose.
PROCESS MANAGEMENT TO QUALITY IMPROVEMENT
The examples above illustrate the need for integrated process and quality management, based on well-structured procedures, sensibly applied. For an organization to function effectively, it must have visible and easily understood procedures that assist staff in carrying out their work and provide accountability for all operations. Providing such a system is not trivial, and it cannot be done without considerable thought and hard work. But the results will more than justify the effort.
Modern management must deal with degrees of complexity unheard of only a few decades ago. They must integrate many systems--for example, for purchasing, personnel, accounting, stock control, and computing--when each of these systems is itself highly complex. At the same time, they must ensure that they comply with a baffling variety of legal, safety, and regulatory and other requirements relevant to their organization. While struggling with these issues, the manager is under irresistible pressure from global competition to reduce costs to the minimum. With such pressure, we are obliged to provide structure and organization, which enable us to deal with such complexity. We group similar processes, collect similar information into records and classify the various activities that the organization must deal with. We organize staff and computer systems into units that deal with similar types of problems or situations.
In all disciplines, the provision of structure of classification is dealt with through a systematic method recognized by the practitioners. In engineering, architecture, medicine and other practical professions, the practitioners learn the relevant methods and then apply them to solve problems. Process and quality management have the same need to approach the problems with a systematic method, which facilitates structuring of problems and produces practical solutions. One of the key criteria for a satisfactory method is that it should be applicable to a wide range of problems and concerns dealt with by the discipline. Once a method is in place, it provides a language and a framework for doing works therefore, it must have the scope to deal with all problems that may arise. In quality management, the range of problems centers on "conformance to requirements". When this is interpreted most widely, as in TQM, requirements are not just those of the direct customer, but also those in internal departments and the wider requirement of the law and of regulatory agencies. Seen this way, all procedures and operations carried out are deal with all such issues uniformly which will provide an efficient and elegant solution to the problem of quality management.
In process management, the problem centers on definition of the objectives of the organization, and the design of processes that support them. Since efficiency and effectiveness are always major objectives, the organization will also require that processes make efficient use of resources, including human and material resources and provide effective results, in terms of meeting the requirements of customers and other stakeholders in the organization. A systematic method must also provide support for these essential process attributes. Finally, the method must support people as they carry out processes. It should enhance their working lives and help them to discover better and more interesting ways of doing their jobs. It should endow empowerment and an involvement in decision-making by everyone involved in the process.
What is satisfactory method in quality management then?
选项
A、It is a method which can deal with problems centering on "conformance to requirements".
B、It is a method which can approach the problem of direct customer requirements.
C、It is a method which can cope with problems of efficiency and effectiveness.
D、It is a method which can solve problems of meeting the requirements of law.
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/UesO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
Readthearticleontheoppositepageaboutinnovationinbusinessandthequestionsbelow.Foreachquestion15-20,markonele
Readthearticletakenfromabookonmarketingmanagement.Choosethebestsentencetofillineachofthegaps.Foreachgap9
•Readthearticleaboutgoodsandservices.•ForeachQuestion31-40,writeonewordinCAPITALLETTERSonyourAnswerSheet.
•Readthearticleaboutgoodsandservices.•ForeachQuestion31-40,writeonewordinCAPITALLETTERSonyourAnswerSheet.
•Readthearticlebelowaboutleadershiplessonsforthe21stcentury.•Inmostofthelines41-52thereisoneextraword.Iti
•Readthearticlebelowabouthowtodealwithemployeeswithtradesecrets.•ChoosethebestwordtofilleachgapfromA,B,C
•Readthetextbelowfromabrochureforacompanythatrentsoutofficespace.•Inmostofthelines(41-52)thereisoneext
HowtoapproachReadingTestPartOne•InthispartoftheReadingTestyoumatcheightstatementswithfiveshorttexts.•Fir
HowtoapproachReadingTestPartOne•InthispartoftheReadingTestyoumatcheightstatementswithfiveshorttexts.•Fir
随机试题
企业产品组合中所拥有的产品线数目是()
创建空白演示文稿有哪几种方法?
诊断外阴癌的主要辅助检查有
类风湿性关节炎的临床处理不包括
知觉以感觉为基础,是指人脑对直接作用于感觉器官的客观事物的个别属性的反映。
在八一中学所有骑自行车上学的学生都回家吃午饭,因此,有些在郊区的八一中学的学生不骑自行车上学。为使上述论证成立,以下哪项断定是必须假设的?()
简述应激状态下“一般适应综合症”的阶段及其表现。(统考2017研)
关于ARP表,以下描述中正确的是(67)。
栈的3种基本运算是:入栈、退栈和______。
Ourfossilfuelsuppliesarelimited.Burninggarbagemightbeonekindofenergysourcethatwecanusetohelpmeetourenergy
最新回复
(
0
)