Elderly people respond best to a calm and unhurried environment. This is not always easy to【B1】______as their behavior can somet

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问题     Elderly people respond best to a calm and unhurried environment. This is not always easy to【B1】______as their behavior can sometimes be annoying. If they get excited or【B2】______then they may become more confused and more difficult to look after. Although sometimes it can be【B3】______difficult, it is best to be【B4】______and not to get upset yourself. You should always【B5】______old people to do as much as possible for themselves but be ready to lend a helping hand when【B6】______.
【B7】______memory makes it difficult for the person to recall all the basic kinds of in formation we take for granted. The obvious way to help in this situation is to supply the information that is missing and help them make【B8】______of what is going on.【B9】______
    When the elderly person makes confused statements, for example, about going out to his or her old employment or visiting a dead relative, correct them a calm matter-of-fact fashion, "You don’t work in the office any more. You are retired now. Will you come and help me with the dishes?"
    We rely heavily on the information provided by signposts, clocks, calendars and news papers.【B10】______.【B11】______
【B5】

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答案encourage

解析 encourage意为“鼓励”。but连接的两个句子意思相反,我们可从but后的听力材料中推知but之前的句子的意思。后面的听力材料指出我们应该随时伸出援助之手,可见前文是指鼓励老年人尽可能自立,此处填 encourage“鼓励”。
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