首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
In recent years,Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is
In recent years,Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is
admin
2015-01-09
26
问题
In recent years,Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion-, this summer alone,one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere,Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC,McDonald’s and Pizza Hut are setting a new standard of customer service,using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says,’ Let’s be nicer,’ " says Itsik Cohen,director of a consulting firm. "Nothing happens without competition." Privatization,or the threat of it,is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry,a marketing professor,calls "the revengeful(报复的)consumer." When the government opened up competition with Bezaq.the phone company, its international branch lost 40% of its market share,even while offering competitive rates. Says Perry, "People wanted revenge for ali the years of bad service." The electric company,whose monopoly may be short-lived,has suddenly stopped requiring users to wait haft a day for a repairman. Now,appointments are scheduled to the half-hour. The graceless EIAI Airlines,which is already at auction(拍卖),has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan,"You can feel the change in the air. "For the first time,praise outnumbers complaints on customer survey sheets.
Why did Bezaq’s international branch lose 40% of its market share?
选项
A、Because the rates it offered were not competitive enough.
B、Because customers were dissatisfied with its past service.
C、Because the service offered by its competitors was far better.
D、Because it no longer received any support from the government.
答案
B
解析
根据题干,本题答题出处应在第二段第二至第四句,这一层次涉及的要点是"the revengeful con—sumer"。
转载请注明原文地址:https://kaotiyun.com/show/UyQO777K
0
考博英语
相关试题推荐
positiondefineforgetfulfancykeybalanceimportanceunhealthylacksubjectope
Islanguage,likefood,abasichumanneedwithoutwhichachildatacriticalperiodoflifecanbestarvedanddamaged?Judgin
InmostcountriesaPhDisabasicrequirementforacareerinacademia.Itisa(n)【C1】______totheworldofindependentresear
Sincethereissuchanabundanceoffoodinthesea,itisunderstandablethatsomeoftheefficient,highlyadaptable,warm-blo
InMarch1974oneofthemostastonishingarchaeologicaldiscoveriesofthetwentiethcenturywasunearthedinthecountyofLin
Muchhasbeenwrittenaboutpovertybutnoneoftheaccountsseemtogetattherootoftheproblem.Itmustbenotedthatthew
Clarkfeltthathis______inoneofthemostdramaticmedicalexperimentsofalltimewasworththesufferingheunderwent.
AnumberofbookslikeReadingFacesandBodyLanguagehave【C1】______theindividual’stendencytobroadcastthingsthroughallm
Bangladeshicommunitiesthatarealreadybeingpoisonedbyarsenic-tainted(含砷)groundwaterarefacinganappallingnewthreat.Th
plagiarismisgenerallyconsideredastheuseorcloseimitationofanotherauthor’soriginallanguage,thoughts,ideas,orexpr
随机试题
血液和组织液之间进行物质交换的场所是
患者,男,67岁,大学教授。因高血压住院治疗。适用于该患者的最佳护患关系模式为
应与金属烤瓷材料尽量接近的是
下列药物中哪个属于雄甾烷类
正常人运动负荷每增加1MET,心率应该增加
治疗瘀滞疼痛(经产、跌打)可选
下列关于房地产开发企业的表述中,错误的有()。
计算应扣缴的企业所得税为()万元。
某期权交易所2017年3月20日对ABC公司的期权报价如下:要求:针对以下互不相干的几问进行回答:若甲投资人购买一份看涨期权,标的股票的到期日市价为45元,此时期权到期日价值为多少?投资净损益为多少?
依次填入下面句子中的词语最恰当的一组是()①你这样书生气______的人能做生意吗?②诗人出身______自幼受到良好的教育。③沿路______着许多表示急弯、陡坡的路标。④她就是小说中女主角的______。
最新回复
(
0
)