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外语
What is the talk mainly about?
What is the talk mainly about?
admin
2017-04-10
14
问题
What is the talk mainly about?
Thanks for coming to this brief training session. Today, I’ll be discussing the most effective way of dealing with clients. First of all, try to determine their needs by listening carefully to their specifications. Also, keep your explanations simple and avoid using technical terms when discussing a product or service. Lastly, be sure to make your clients feel comfortable and at ease. You can do this by using a welcoming tone of voice and smiling. By following these tips, you should foe able to create strong relationships with customers.
选项
A、Refer to a manual
B、Keep statements simple
C、Ask for contact information
D、Use formal language
答案
B
解析
题目是在询问向顾客介绍服务内容时员工们应该做的事情,所以应该特别注意与题目的中心语explaining service相关的部分。发言人说,“…keep your explanations simple…”,即解释说明应该简明扼要。所以正确选项是(B)Keep statements simple。
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