What is the talk mainly about?

Thanks for coming to this brief training session. Today, I’ll be discussing the most effective way of dealing with clients. First of all, try to determine their needs by listening carefully to their specifications. Also, keep your explanations simple and avoid using technical terms when discussing a product or service. Lastly, be sure to make your clients feel comfortable and at ease. You can do this by using a welcoming tone of voice and smiling. By following these tips, you should foe able to create strong relationships with customers.