A、Journalist of a local newspaper. B、Director of evening radio programs. C、Producer of television commercials. D、Hostess of the

W: [12]Good evening and welcome to this week’s Business World, a program for and about business people. Tonight we have Mr. Angeleno who came to the United States six years ago, and is now an established businessman with three restaurants in town. Tell us Mr. Angeleno, how did you get started?
M: Well, I started off with a small diner. [13]I did all the cooking myself and my wife waited on tables. It was really too much work for two people. My cooking is great, and word got around town about the food. Within a year, I had to hire another cook and four waitresses. When that restaurant became very busy, I decided to expand my business. Now with three places, my main concern is keeping the business successful and running smoothly.
W: Do you advertise?
M: Oh yes. [14]I don’t have any TV commercials, because they are too expensive. But I advertise a lot on radio and in local newspapers. My children used to distribute ads in nearby shopping centers, but we don’t need to do that anymore.
W: Why do you believe you’ve been so successful?
M: Em, [15]I always serve the freshest possible food and I make the atmosphere as comfortable and as pleasant as I can, so that my customers would want to come back.
W: So you always aim to please the customers?
M: Absolutely! Without them I would have no business at all.
W: Thank you, Mr. Angeleno. I think your advice will be helpful to those just starting out in business.
12. What is the woman’s occupation?
13. What do we learn about Mr. Angeleno’s business at its beginning?
14. What does Mr. Angeleno say about advertising his business?
15. What does the man say contributes to the success of his business?