What does the speaker imply about changing a company’s filing system?

Making changes to an organization’s filing system is a big job, and not one to be taken lightly. The best thing we did when we updated our filing system was to gain the support of both the administration and the people who use the files most often. Administrative support added legitimacy to the project—which turned out to be a key component to the success of the project. Also, getting the support of the end users really made the transition a lot easier. The people who use the files most were able to tell us which aspects of the old system worked well, and which needed to be changed. You really need the input of those who will be affected.