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  3. The American idea of customer service is to make each customer the center of attention. People going shopping in America can exp

The American idea of customer service is to make each customer the center of attention. People going shopping in America can exp

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问题     The American idea of customer service is to make each customer the center of attention. People going shopping in America can expect to be treated with respect from the very beginning. When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the signs that label each department make shopping a breeze (容易的事情). Customers usually don’t have to ask how much items cost, since prices are clearly marked.
    When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even Offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm "thank you" from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. In that way, they don’t have to carry heavy bags out to the car.
    In America, customer service continues long after the sale. Many products come with a money-back guarantee, ff there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.
If there is a problem with the product, the customer may ______.
选项 A、have it repaired by others
B、send the product to others
C、ask the customer representation to say sorry to him
D、ask for a refund from the store
答案D
解析 本文第三段第二句指出“如果产品有问题，顾客可以把它送回去。客户服务人员通常会为他们换商品或是全额退款”，因此选D。
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