2. 外语
  3. Please make all checks payable to The Glass House. To report any problem, contact the sales representative who took your order b

Please make all checks payable to The Glass House. To report any problem, contact the sales representative who took your order b

admin2018-11-19  33
问题
Please make all checks payable to The Glass House.
To report any problem, contact the sales representative who took your order by e-mail or by calling 555-9773.
Thank you for your business!
To: Robert Smith
From: Abigail Hoffman
Date: May 6
Subject: Order
Attachment(s): Glass order e-mail
Dear A/It. Smith,
I would like to report an error in my latest glassware order with the reference number 200-367777. I specifically requested three cases of Rosetta champagne glasses in the previous e-mail I sent you. However, when my delivery arrived at the restaurant yesterday, I noticed that you gave me four cases, which was also incorrectly specified on the invoice that came with the delivery. In addition, when 1 opened the other boxes, I found that a couple of sherry glasses had broken stems.
I will be returning the extra case, along with the sherry glasses, and expect that you will cover the cost of shipping. In addition, I ask that you replace the damaged items as soon as possible. My assistant manager, Catherine Simmons, will call you this afternoon to make any necessary arrangements.
I have attached a copy of my last e-mail for your reference. I hope you will address my concerns immediately and take measures to prevent this from happening again.
Sincerely,
Abigail Hoffman
Proprietor, Studio Bar and Restaurant
What does Ms. Hoffman mention about her order?
选项 A、She asked a sales agent for a discount.
B、She sent photographs of some glassware she requested.
C、She was specific about the quantity of products she wanted.
D、She gave special instructions regarding the packaging of merchandise.
答案C
解析 本题应将选项中与题目的中心语her order有关的内容带回到原文中去查找并判断正误。所以应该定位至霍夫曼女士写的邮件中。(A)和(B)在文段中均未被提及。文中提到“I specifically requested three cases of Rosetta champagne glasses…”，即自己的确订购了三箱罗塞塔香槟酒杯，(C)和文段的内容一致，因此正确答案是(C)She was specific about the quantity of products she wanted．。(D)在文段中未被提及。
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