首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Your problem may not be understood correctly. B、You don’t know if you are complaining at the right time. C、Your complaint may
A、Your problem may not be understood correctly. B、You don’t know if you are complaining at the right time. C、Your complaint may
admin
2019-07-18
100
问题
The way to complain is to act business-like and important. If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say "do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see. So you can’t tell how the person on the line is reacting. It is easy for that person to give you the run-around. Complaining in person or by letter is generally more effective. If your complaint doesn’t require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. Be business-like and stick to the point. Don’t spend a paragraph on how your uncle Joe tried to fix the problem and couldn’t.
20. What does the speaker suggest you do when you are not served properly at a restaurant?
21. Why does the speaker say the worst way to complain is over the telephone?
22. What should you do if you make a complaint by letter?
选项
A、Your problem may not be understood correctly.
B、You don’t know if you are complaining at the right time.
C、Your complaint may not reach the person in charge.
D、You can’t tell how the person on the line is reacting.
答案
D
解析
短文提到通过电话投诉是最糟糕的方式,你看不到你说话的对象,所以你也无法判断电话那头的人有什么反应。所以答案为D。注意因果处常考,且本题符合短文听力“听到什么选什么”的原则,答案与原文完全一样。A“你的问题没有被正确理解”、B“你不知道你是否在合适的时间投诉”以及C“接受你投诉的人可能不是负责人”在原文中并未提及。
转载请注明原文地址:https://kaotiyun.com/show/VqZ7777K
0
大学英语四级
相关试题推荐
Antarcticaistheonlycontinentwheretherehasneverbeenwar.Nomilitaryactivityisallowedthereandscientificresearchi
DevelopHealthyEatingHabitsinYourChildrenA)Whatdoyouthinkyourchildrenareservedatschool?Thechildrenwerese
ProfessorSmithrecentlypersuaded35people,23ofthemwomen,tokeepadiaryofalltheirabsent-mindedactionsforafortnig
Teenageboys,regardlessofrace,aremorelikelytodiefromgunshotwoundsthanfromallnaturalcausescombined.Bythet
TheInternetisaninternationalcollectionofcomputernetworksthatallunderstandastandardsystemofaddressesandcommands
Doyoufindgettingupinthemorningsodifficultthatit’spainful?Thismightbecalledlaziness,butDr.Kleitmanhasanew【
Arewereadyforthelibraryofthefuture?A)Librarianstodaywilltellyoutheirjobisnotsomuchtotakecareofbooks
A、Abusinessman.B、Adoctor.C、Afull-timefather.D、Alawmaker.D题目询问Mr.Miyazaki的职业。新闻一开始提到,他是日本有史以来第一位提出休产假的男性议员(malelawmaker
A、Manycountriesdislikeit.B、Allcountriesobserveit.C、ItbeganwiththeAmericans.D、ItbeganwiththeRomans.D短文提到,在元月一日庆
A、Theyregretforthem.B、Theyjustignorethem.C、Theysharplycriticizethem.D、Theyfollowhisbehavior.B短文提到,Elvis的粉丝们选择忽视E
随机试题
能真正实现平台无关性的Web数据库技术是【】
患者腹部痞胀,纳呆呕恶,肢体困重,身热起伏,汗出热不解,尿黄便溏。其舌象应是()
尹老汉因女儿很少前来看望,诉至法院要求判决女儿每周前来看望1次。法院认为,根据《老年人权益保障法》第十八条规定,家庭成员应当关心老年人的精神需求,不得忽视、冷落老年人;与老年人分开居住的家庭成员,应当经常看望或问候老年人。而且,关爱老人也是中华传统美德。法
利用工程建设定额计算工程造价,就价格形成而言,()。
背景资料:某施工单位承建了一段23km的新建二级公路,其中K0+000~K4+500段为填方路段,路基高度为3m,填料为细亚砂土,K4+500~K10+500段为半挖半填路段,原地面坡度1:4.5,K10+500~K17+200段为低填方路段,路基高度为
施工单位未对建筑材料、建筑构配件、设备和商品混凝土进行检验,责令改正,处( )的罚款。
间歇性的精神病人,在精神正常时违反治安管理的,()。
沿路行走,山势_______如漫漫无尽头的美丽画卷,随着脚步一点点_______在眼前,天空湛蓝,白云在天上俯冲恣肆,像率性的笔任性_______,山因了云的烘托更显得伟岸。填入画横线部分最恰当的一项是:
下面有关客户机/服务器模式的说法不正确的是
A、B、C、D、B
最新回复
(
0
)