首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
You will hear the Chief Executive of Best Value, an American chain of convenience stores, talking about a change in the company’
You will hear the Chief Executive of Best Value, an American chain of convenience stores, talking about a change in the company’
admin
2017-03-28
52
问题
You will hear the Chief Executive of Best Value, an American chain of convenience stores, talking about a change in the company’s working practices.
For each question(23-30), mark one letter(A, B or C)for the correct answer.
After you have listened once, replay the recording.
In the speaker’s opinion, what is the greatest benefit of Performance Management?
You will hear the Chief Executive of Best Value, an American chain of convenience stores, talking about a change in the company’s working practices.
For each question, 23-30, mark one letter(A, B or C)for the correct answer.
After you have listened once, replay the recording.
You have 45 seconds to read through the questions.
[pause]
Now listen, and mark A, B or C.
[pause]
Thank you very much for inviting me to talk to you about the introduction of Performance Management at Best Value.
Best Value operates nearly five thousand convenience stores and seven distribution centres in the United States. When I took over as Chief Executive, three years ago, I found poor industrial relations, and little or no sense of loyalty. A consultation process existed, but wasn’t taken very seriously by management. Internal communications varied enormously, with a few staff missing out on key information.
We realised we had to do something to bring out the best in people, and we decided to adopt Performance Management to emphasise to the whole of our large workforce that there were many positive aspects to being one of our employees. If staff could develop a sense of fulfilment in their working days, we believed, it would both benefit them and be fundamental to the success of the rapid expansion we planned. We were convinced that in comparison, the effect of raising wages or reducing working hours would be minimal.
One decision we had to make was how to introduce Performance Management. We decided to start by focusing on a small number of units, but ones where we would have the greatest impact. And that meant the seven distribution centres, even though they presented more of a challenge than the stores. We felt that if we succeeded in raising morale there, it would have a knock-on effect on the stores.
So what is ’Performance Management’? It’s a systematic, data-based approach to managing people, identifying the specific behaviours that we need from our staff and reinforcing those behaviours through recognition and reward. One of our first tasks was to identify the key behaviours needed to carry out the responsibilities of every post. This was the starting point for ensuring that each employee was best placed to use their own specific talents. I’m pleased to say it’s working very well. Then we gave every employee a checklist of ten behaviours they need if they’re going to perform their jobs well.
Managers and supervisors check each employee’s performance at least once a day, and give them feedback and symbolic rewards - a variation on the gold star system. Staff are brought together to celebrate achievements by their unit and hear about each other’s successes. We’ve realised that it isn’t the results, but the social interaction and recognition that provide the real rewards for employees.
Let me give you an example of Performance Management in action. When we replaced our California distribution centre with a state-of-the-art facility, we decided to train all its managers in Performance Management before we took on any new staff. The managers then applied the approach when the centre was up and running, and achieved amazing results: average staff attendance at work was ninety-five per cent as opposed to around eighty-five per cent in other centres. This made it the most cost-effective by far.
In Texas, we have our first distribution centre established with completely new staff, and all the supervisors and managers were trained from the start in Performance Management principles. That centre now gets the right products to the right place at the right time, virtually one hundred per cent of the time. That’s better than we’ve managed to achieve elsewhere, and contributes to the high degree of satisfaction in the stores it services.
With Performance Management, the desired behaviour becomes routine, so it gives a long-term payoff. And once employees understand their roles more clearly, and have changed the way they work, it’s much easier to agree on realistic objectives. This makes it less likely that the company has to cut costs, or take other emergency measures.
To round off, let me say that Performance Management has really transformed Best Value. And the important thing to remember is that it works for everyone.
选项
A、It allows more demanding objectives to be set.
B、It makes positive behaviour into a habit.
C、It leads to a significant reduction in costs.
答案
B
解析
转载请注明原文地址:https://kaotiyun.com/show/X9sO777K
本试题收录于:
BEC中级听力题库BEC商务英语分类
0
BEC中级听力
BEC商务英语
相关试题推荐
•Readthearticlebelowaboutdecisionrightsinacompany.•ChoosethecorrectwordorphrasetofilleachgapfromA,B,C,or
•Readthearticlebelowaboutacompany.•ChoosethecorrectwordtofilleachgapfromA,B,CorD.•Foreachquestion(
•Lookatthestatementsbelowandatthefiveextractsfromanewspaperarticleontheoppositepageaboutpeoplewhohaveset
•Lookatthestatementsbelowandatthefiveextractsfromanewspaperarticleontheoppositepageaboutpeoplewhohaveset
•Readthearticlebelowaboutchairingameeting.•Foreachquestion31-40,writeonewordinCAPITALLETTERSonyourAnswerShe
•Readthearticlebelowaboutchairingameeting.•Foreachquestion31-40,writeonewordinCAPITALLETTERSonyourAnswerShe
•ReadthistextabouttheBehavioralInterviewingProcess.•Choosethebestsentencefromthesentencesthatfollowtofilleach
•Readthearticlebelowaboutamethodoflearninglanguagesaimedatbusinesspeople.•Choosethebestwordtofilleachgap
•Readthearticlebelowaboutamethodoflearninglanguagesaimedatbusinesspeople.•Choosethebestwordtofilleachgap
•Readthejobadvertisementbelow.•Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyourAnswerSheet.
随机试题
某蓄水池有一进水口A和一出水口B,池中无水时,打开A口关闭B口,加满整个蓄水池需2小时;池中满水时,打开B口关闭A口,放干池中水需1小时30分钟。现池中有占总容量1/3的水,问:同时打开A、B两口,需多长时间才能把蓄水池放干?()
柏拉图度表示100g试样中含有浸出物的克数。
既能补阳益阴、固精缩尿、明目,又能止泻的药物是
某外贸进出口公司4月从国外进口8辆小轿车,气缸容量为l800毫升。该公司报关进口这批小轿车时,经报关地口岸海关确定的关税计税价格为164000元/辆(人民币)。该公司将其中2辆小轿车用于本单位使用。已知:小轿车的消费税税率为5%,假设小轿车的关税税率为10
边防检查工作主要包括()
医药的供求不能遵循利润最大化,而应服务于社会效益最大化。因为疾病的治愈,受益的不仅是公民个人或者是个别家庭,受益更多的是整个社会--它既恢复了个体为社会创造财富的劳动能力,更重要的是防止疾病在更大的范围流传从而保护更多的人群。根据以上文字,下列概括不够准确
一个学雷锋小组的大学生们每天到餐馆打工半小时,每人每天可挣3元钱,到11月11日,他们一共挣了1764元。这个小组计划到12月9日这天挣足3000元,捐给“希望工程”,因此小组必须在几天后增加一个人。增加的这个人应该从11月几日起每天到餐馆打工,才能到12
[2707年10月]完成某项任务,甲单独做需4天,乙单独做需6天,丙单独做需8天。现甲、乙、丙三人依次一日一轮换地工作,则完成该项任务共需的天数为()。
Psychologistssaytherearetwodifferentkindsofloneliness.
WemetMaryandherhusbandatapartytwomonthsago.______we’vehadnofurthercommunication.
最新回复
(
0
)