2. 外语
  3. A、Show the warranty to the store. B、Write a letter of complaint. C、Make a phone call to the store. D、Take a picture of the item.

A、Show the warranty to the store. B、Write a letter of complaint. C、Make a phone call to the store. D、Take a picture of the item.

admin2018-05-08  45
问题  
Good morning. I’m Mario Ritter. Today I am going to talk about how to make an effective complaint. When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claims, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.
    Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
    Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work". The store manager may advice the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result, the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer’s rights.
23. What should a consumer first do when he finds the item he bought is faulty?
24. How can a consumer make his complaint more effective?
25. What may the manager advise the consumer to do?
选项 A、Show the warranty to the store.
B、Write a letter of complaint.
C、Make a phone call to the store.
D、Take a picture of the item.
答案A
解析 四个选项都是动词短语，结合warranty、letter of complaint、store等关键词，推测题目可能与购物及售后方面的问题相关。录音开头部分提到当消费者发现他买的东西有问题或跟厂家所声称的产品信息不符时，首先要做的就是向商店提供保修单或者其他有用的票据，A项中的Show the warranty即为录音中present the warranty的同义表达，故为答案。原文提到消费者最好是亲自到商店当面进行投诉，如果实在无法做到，再考虑“向商店写投诉信”(B项)或“打电话给商店”(C项)，可见B、C两项并非首选做法。D项“给商品拍照”在录音中未提及。
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