Customer service representatives are trained to speak to shoppers______and work out the best solutions to a complaint or problem

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问题 Customer service representatives are trained to speak to shoppers______and work out the best solutions to a complaint or problem.

选项 A、generously
B、undeniably
C、arguably
D、politely

答案D

解析根据上下文语义，此处表示“客服员工接受培训在与顾客沟通时要言语礼貌得体”，故应选副词(D)politely(有礼貌地)。(A)generously表示“慷慨地”，(B)undeniably表示“不可否认地”，(C)arguably表示“可争论的”。

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