首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about process management to quality improvement, and the questions on the opposite page. • For each que
• Read the article below about process management to quality improvement, and the questions on the opposite page. • For each que
admin
2010-01-22
52
问题
• Read the article below about process management to quality improvement, and the questions on the opposite page.
• For each question 13--18, mark one letter (A, B, C, or D) on your Answer Sheet for the answer you choose.
PROCESS MANAGEMENT TO QUALITY IMPROVEMENT
The examples above illustrate the need for integrated process and quality management, based on well-structured procedures, sensibly applied. For an organization to function effectively, it must have visible and easily understood procedures that assist staff in carrying out their work and provide accountability for all operations. Providing such a system is not trivial, and it cannot be done without considerable thought and hard work. But the results will more than justify the effort.
Modern management must deal with degrees of complexity unheard of only a few decades ago. They must integrate many systems--for example, for purchasing, personnel, accounting, stock control, and computing--when each of these systems is itself highly complex. At the same time, they must ensure that they comply with a baffling variety of legal, safety, and regulatory and other requirements relevant to their organization. While struggling with these issues, the manager is under irresistible pressure from global competition to reduce costs to the minimum. With such pressure, we are obliged to provide structure and organization, which enable us to deal with such complexity. We group similar processes, collect similar information into records and classify the various activities that the organization must deal with. We organize staff and computer systems into units that deal with similar types of problems or situations.
In all disciplines, the provision of structure of classification is dealt with through a systematic method recognized by the practitioners. In engineering, architecture, medicine and other practical professions, the practitioners learn the relevant methods and then apply them to solve problems. Process and quality management have the same need to approach the problems with a systematic method, which facilitates structuring of problems and produces practical solutions. One of the key criteria for a satisfactory method is that it should be applicable to a wide range of problems and concerns dealt with by the discipline. Once a method is in place, it provides a language and a framework for doing works therefore, it must have the scope to deal with all problems that may arise. In quality management, the range of problems centers on "conformance to requirements". When this is interpreted most widely, as in TQM, requirements are not just those of the direct customer, but also those in internal departments and the wider requirement of the law and of regulatory agencies. Seen this way, all procedures and operations carried out are deal with all such issues uniformly which will provide an efficient and elegant solution to the problem of quality management.
In process management, the problem centers on definition of the objectives of the organization, and the design of processes that support them. Since efficiency and effectiveness are always major objectives, the organization will also require that processes make efficient use of resources, including human and material resources and provide effective results, in terms of meeting the requirements of customers and other stakeholders in the organization. A systematic method must also provide support for these essential process attributes. Finally, the method must support people as they carry out processes. It should enhance their working lives and help them to discover better and more interesting ways of doing their jobs. It should endow empowerment and an involvement in decision-making by everyone involved in the process.
When modern management integrates many highly complex systems, they must make sure that ______.
选项
A、these highly complex systems are in agreement with different requirements related to their organization
B、they are different systems unheard of a few decades ago
C、the requirements are relevant to their organization
D、do without understanding social and behavioral pressure
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/XesO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
•Readthearticleaboutgoodsandservices.•ForeachQuestion31-40,writeonewordinCAPITALLETTERSonyourAnswerSheet.
Readthearticlebelowaboutmarketresearch.ChoosethecprrectwordtofilleachgapfromA,B,CorD.Foreachquestion(21-
Readthefollowingarticleonrecruitingandmanagingstaffandthequestions.Foreachquestion(15-20),markoneletter(A,B,
•Readthearticlebelowaboutleadershiplessonsforthe21stcentury.•Inmostofthelines41-52thereisoneextraword.Iti
•Readthearticlebelowabouthowtodealwithemployeeswithtradesecrets.•ChoosethebestwordtofilleachgapfromA,B,C
•Readthearticlebelowabouthowtodealwithemployeeswithtradesecrets.•ChoosethebestwordtofilleachgapfromA,B,C
•Readthetextbelowfromabrochureforacompanythatrentsoutofficespace.•Inmostofthelines(41-52)thereisoneext
•Readthetextbelowfromabrochureforacompanythatrentsoutofficespace.•Inmostofthelines(41-52)thereisoneext
•Readthetextbelowfromabrochureforacompanythatrentsoutofficespace.•Inmostofthelines(41-52)thereisoneext
HowtoapproachReadingTestPartOne•InthispartoftheReadingTestyoumatcheightstatementswithfiveshorttexts.•Fir
随机试题
A、Tointroduceteacherstostudents.B、Toteachstudentsnewknowledge.C、Toshowacolorfulcampuslife.D、Toletstudentstog
房地产经纪机构防范经纪业务风险的措施有()。
某地拟新建总长142km的铁路干线。全程有特大桥6座,总长6891m;大中桥66座,总长16468m;三线大桥7座,总长2614m;涵洞302座,总长8274m;隧道45座,总长18450m,其中长度大于1000m的隧道6座,长度小于1000m的隧道37座
见票即付的票据无需提示承兑。()
货币主义认为,扩张的财政政策如果没有相应的货币政策配合,就会产生()。
有的学生在学校里受到老师的批评后,有时会无故欺侮别的孩子或摔打门窗,这属于挫折后的()。
中国传统总有一个倾向,认为戏谑是件不好的事情,传统是严肃的,经典圣贤是要被膜拜的,一旦要被拿来嘻嘻哈哈地开个玩笑,那就是离经叛道罪不容赦。这种心态的源头,隐含着一个古代与现代指责者的担心,他们担心这样娱乐下去,传统会被践踏,从此国将不国。其实这个担心大可不
(1991年)某厂家生产的一种产品同时在两个市场销售,售价分别为p1和p2;销售量分别为q1和q2;需求函数分别为q1=24一0.2p1,q2=10一0.5p2总成本函数为C=35+40(q1+q2)试问:厂家如何确定两个市场
MostAmericanchildrengotoschoolattheageofsix.FromthispassagewecanknowinAmerica,asummerholidaybeginsinJul
WhatdidCindydowhensheworkedinanoffice?Typing,filingand______totheoffice.Whatdidshefeelabouthernewjob?
最新回复
(
0
)