Elderly people respond best to a calm and unhurried environment. This is not always easy to【B1】______as their behavior can somet

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问题     Elderly people respond best to a calm and unhurried environment. This is not always easy to【B1】______as their behavior can sometimes be annoying. If they get excited or【B2】______then they may become more confused and more difficult to look after. Although sometimes it can be【B3】______difficult, it is best to be【B4】______and not to get upset yourself. You should always【B5】______old people to do as much as possible for themselves but be ready to lend a helping hand when【B6】______.
【B7】______memory makes it difficult for the person to recall all the basic kinds of in formation we take for granted. The obvious way to help in this situation is to supply the information that is missing and help them make【B8】______of what is going on.【B9】______
    When the elderly person makes confused statements, for example, about going out to his or her old employment or visiting a dead relative, correct them a calm matter-of-fact fashion, "You don’t work in the office any more. You are retired now. Will you come and help me with the dishes?"
    We rely heavily on the information provided by signposts, clocks, calendars and news papers.【B10】______.【B11】______
【B2】

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答案upset

解析 upset意为“使心烦意乱”。从空格前的or可知所填词的词性和意思和excited相近。而空格后的more confused and more difficult可推测此处是将两种环境下的老年人进行比较;一种是在冷静和从容下的老年人和在不冷静不从容下的老年人。可见此处所填词和calm and unhurried相反的意思,所以upset很贴切。后文中也出现了此词。
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