2. 外语
  3. Increasingly, U. S. companies are becoming relationship-focused. We seek to be customer-driven. We want to partner with supplier

Increasingly, U. S. companies are becoming relationship-focused. We seek to be customer-driven. We want to partner with supplier

admin2013-11-29  58
问题     Increasingly, U. S. companies are becoming relationship-focused. We seek to be customer-driven. We want to partner with suppliers. We are moving from a manufacturing economy to a value-added, service-oriented economy. And at the heart of service are relationships: interpersonal relationships, inter-group relationships, and interdepartmental relationships.
    The ascendance of work teams in large U. S. organizations puts a new premium on the relationship of team members. In fact, emphasis on teamwork has long become the most frequently valued managerial competence in studies of organizations around the world. About half the Fortune 500 companies say they are using self-managed work teams and expect to expand their use in coming years.
    Teamwork, for many of us, is a big switch from how we’re accustomed to functioning. And that’s especially true for those of you at the beginning of your careers. Some people never get out of the individual contributor mode because they have limited expertise with the interpersonal skills required for team-building. But the highly-effective people of success are those who move from child-like dependence to independence, and then onto interdependence.
    Teamwork really builds. If there’s no trust and honesty among employees and everyone is maneuvering based on what it might do for their own careers, you’re not going to accomplish much. An old Oriental proverb that "people with one mind will remove Mount Tai" is true. Another way is to consider this: individuals add; team players multiply. Of course, as the whole is never the sum of its parts, it may be greater or lesser, depending on how well the individuals work together.
    A good team leader is one who can create group synergy in order to pursue collective goals. If you’re going to be a good boss, make sure that you support people around you and keep the group working well. That’s an important lesson I learned from one of my former chief executive officers, who held me accountable for my beliefs—in fact, there were times he held my feet to the fire- -but he never held a grudge against me for believing in something different from him. (345 words)
What is the key to a company’s service according to the passage?
选项 A、Relationships.
B、Interpersonal relationships.
C、Inter-group relationships.
D、Interdepartmental relationships.
答案A
解析 由于A的内容概括了下面三点，所以选择它作为“一个企业成功的关键”较为合适。这点从第一段第一句和最后句可以看出．特别是最后句中relationships后面有冒号．这就证明它是个概括词。
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