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If you contact the customer service department of a government agency or a major U.S. company, or order something over the phone, it’s likely that your call will be answered by someone with a disability, working from their home. It could be on a farm in Iowa, or a small town in the Vermont Mountains. It’s one example how computer technologies is giving disabled people easier access to job market. Ed McCann is one of more than 300 disabled order entry clerks in 42 states who are working for the Internal Revenue Service, the IRS. "The calls that come in for forms and publication orders to the IRS come to me, and I take information for processing those forms. People who call me sometimes are not really clear on what exactly they would need and I’d give them the assistance and guidance determining what they would need."