A、He wants to tell the woman what steps should be taken. B、The experience is beneficial for overseas tour guide. C、He has handle

M: It says here that you graduated from University of Pennsylvania with a major in philosophy.
W: Right.(9)Then you may think that I am not fit for this job according to my educational background. But I want to be a tour guide very much because I like travelling and meeting various kinds of people. So I took an evening course at the Tourism School after graduation and I have gotten a qualification certificate.
M: What do you think are the responsibilities of a tour guide?
W:(10)A tour guide must be responsible for arranging and coordinating tour activities, and offering service of transportation, accommodation, sightseeing, shopping and entertainment.
M: Then I want to ask you some questions about the emergency. If there is an accident—for example a tourist falls ill—what would you do?
W: I think I will call the office to send someone to meet us, and escort that person to the nearest hospital without interrupting our trip.
M: If one of them forgot a camera in a restaurant, would you let the tourist bus go back?
W: In fact, prior to their boarding the bus and their getting off the bus, I will make an announcement to remind them that they should check their belongings.
M:(11)Well, it seems that you have all the practical experience to handle these cases. Is there anything you want to ask about?
W: I’d like to be an overseas tour guide someday. Would there ever be any chance of that?
M: Certainly. But in a few years, after you learn more about our business, you may go overseas with a tour group.
9. Why does the man refer to the woman’s education?
10. Which of the following is the responsibility of a tour guide?
11. Why does the man ask questions about emergency coping?