首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
One of the odd things about some business oranizations is that they spend so much money to lure (吸引) new customers and spend so
One of the odd things about some business oranizations is that they spend so much money to lure (吸引) new customers and spend so
admin
2010-07-14
47
问题
One of the odd things about some business oranizations is that they spend so much money to lure (吸引) new customers and spend so little to keep them after they’ve been landed. It just doesn’t make sense. Taking customers for granted is routine in some larger organizations, where mere bigness generates an attitude of indifference.
Loyal customers are an organization’s only protection against bankruptcy, and losing them because of neglect or indifference is downright sinful (可耻的). Not only do satisfied customers continue to fatten the till (钱袋), they often encourage others to buy. This is advertising that doesn’t cost a penny. And although there are always problems in giving good service to customers, maintaining their patronage (光顾) isn’t all that difficult. It’s matter of attitude, of believing that everyone who buys from you is entitled to the best treatment you can deliver. Plus giving just a little more than you have to.
We said there are always problems in giving good service to customers. The reason, of course, is that no organization is perfect, and there’s many a slip: unreasonable delays in filling orders, shipping the wrong merchandise, failing to answer letters promptly, and so on.
Sometimes these errors or failures can’t be helped. For example, if you can’t get parts because of material shortages or a transportation strike, customers may be denied the goods they’ve ordered. And not infrequently the customer is to blame—for example. Failing to clearly identify the article or service required.
Yet no matter who is at fault customers whom you value highly should generally be given the benefit of any doubt. Note that we said "customers whom you value hightly." The old saw (格言) that all customers should be treated alike is a myth. Customers who repeatedly place large orders and pay for them will naturally get more attention than those who buy infrequently and have to be badgered (纠缠) to pay what they owe. However, you have to make the assumption that all customers are good unless proved otherwise.
The author might probably disagree with which of the following statements?
选项
A、Some errors and failures are unavoidable.
B、Both an organization and their customer are responsible for certain error.
C、An attitude of indifference towards their customers might result in a heavy loss of profit.
D、Only regular customers deserve good treatment.
答案
D
解析
相关内容位于第二段末句中,“是一个态度问题,在于你是否相信每个顾客都有权得到你最优质的服务”,结合最后一段末句“你必须假定所有顾客都是好的,除非已证明的除外”。
转载请注明原文地址:https://kaotiyun.com/show/ZB7K777K
0
大学英语六级
相关试题推荐
SinceIboughtacomputerlastmonth,anewworldhasopenedupbeforeme,aworldthatreachesfarbeyondmyimmediatesurroun
SinceIboughtacomputerlastmonth,anewworldhasopenedupbeforeme,aworldthatreachesfarbeyondmyimmediatesurroun
Theperiodofadolescence,i.e.,theperiodbetweenchildhoodandadulthood,maybelongorshort,dependingonsocialexpectati
Directions:Inthispart,youwillhave15minutestogooverthepassagequicklyandanswerthequestionsonAnswerSheet1.Fo
Fromchildhoodtooldage,wealluselanguageasameansofbroadcastingourknowledgeofourselvesandtheworldaboutus.Whe
CreativeJusticeThrowingcriminalsinjailisanancientandwidespreadmethodofpunishment,butisitawiseone?Itdoes
Researchersinthefieldofpsychologyhavefoundthatoneofthebestwaystomakeanimportantdecision,suchaschoosingaun
Thekeytothesequestionsistheemotionalresponsewecallanxiety.Unlikehungerorthirst,whichbuildanddissipate(驱散)in
Today’slecturewe’llcenterontheprehistoricpeopleofNevadaDesert.Nowmostoftheseprehistoricdesertpeople【B1】______t
A、Heisgoingdriving.B、Heisgoingshopping.C、Heisgoingblowing.D、Heisgoingfishing.D综合理解题。对话中女士看到男士已经准备好了鱼竿和线,男士回答只要再
随机试题
由于X线通过左侧或者右侧胸腔的行程相同,所以左、右侧位胸片上的影像都一样。()
下列哪一项不是类风湿关节炎的关节外表现
向井下局部地点进行通风的方法,按通风动力形式的不同,可分为局部通风机通风、矿井全风压通风和引射器通风,其中以()最为常用。
可以成为一定法律关系客体的有()和精神财富。
2009年3月11日,甲公司签发一张商业汇票,收款人为乙公司,到期日为2009年9月11日,甲公司的开户银行P银行为该汇票承兑。2009年6月30日,乙公司从丙公司采购一批货物,将该汇票背书转让给丙公司,丙公司9月30日持该汇票到其开户银行Q银行
下列活动中,属于价值链中支持活动的是()。①甲公司决定进军欧盟市场,为避免不必要的法律违规和纠纷,将法律合规职能从总裁办公室中分离出来,单独成立的法律合规部②乙公司最近借助“世界杯”,成功地进行了一次市场促销活动,使销售量大
期货市场的主要功能有()。
超自然通常指超自然力量或者超自然现象.即在自然界无法见到同时无法用通常手段证实的力量或现象。超自然一旦被证实,它就不再是超自然了。超自然超出科学的范畴.因为科学的研究对象必须是可证实的测量以及通过同行评审。根据上述定义,下列不属于超自然现象的是:
Whatdoyoudoifyoudon’tgetintoyourfirst-choiceuniversity?This【D1】______facesthousandsofBritishstudentseveryyear.
A、CamilloOlivetti’sdeath.B、Itsslowprogress.C、Aperiodoffinancialproblem.D、Itsagreementswithothercompanies.C选项中的de
最新回复
(
0
)