首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
考研
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise.Foreign travel is
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise.Foreign travel is
admin
2015-06-11
58
问题
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise.Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad.Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same.American firms have also begun arriving in large numbers.Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff.Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel."Nobody wakes up in the morning and says, ’Let’s be nicer,"says Itsik Cohen, director of a consulting firm."Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well.Monopolies (垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls "the revengeful (报复的) consumer." When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates.Says Perry, "People wanted revenge for all the years of bad service." The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait half a day for a repairman.Now, appointments are scheduled to the half-hour.The graceless E1A1 Airlines, which is already at auction (拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, "You can feel the change in the air." For the first time, praise outnumbers complaints on customer survey sheets.
The example of E1A1 Airlines shows that______.
选项
A、revengeful customers are a threat to the monopoly of enterprises
B、an ad campaign is a way out for enterprises in financial difficulty
C、a good slogan has great potential for improving service
D、staff retraining is essential for better service
答案
D
解析
本题涉及短文第二段最后关于E1A1航空公司的事例,本例说明的是员工再培训对公司竞争力提高的重要性。
转载请注明原文地址:https://kaotiyun.com/show/ZLQi777K
0
在职申硕(同等学力)英语
相关试题推荐
What’syourearliestchildhoodmemory?Canyourememberlearningtowalk?Ortalk?Thefirsttimeyou【C1】______thunderorwatche
Thewordscienceisheardsoofteninmoderntimesthatalmosteverybodyhassomenotionofitsmeaning.Ontheotherhand,its
Musiccomesinmanyforms;mostcountrieshaveastyleoftheirown.【C1】______theturnofthecenturywhenjazz(爵士乐)wasborn,Am
Musiccomesinmanyforms;mostcountrieshaveastyleoftheirown.【C1】______theturnofthecenturywhenjazz(爵士乐)wasborn,Am
Itisnotclearwhethertheincreaseinreportsisstemmedfromgreaterhumanactivityorissimplytheresultofmoresurveys.
Duringalltheseyearsofabsence,hehad______atenderfeelingforhismotherandthefamily.
Annie’sjobasanassistantattheuniversityobservatorywastoclassifystarsaccordingtotheirspectra.
ThePublicBroadcastingSystemissupportedby______fromfoundationsandothersources.
Agoodemployergiveshintstohisorheremployeeswithoutinterferingwiththeircreativity.
随机试题
第二次世界大战末期,生育期的妇女数目创纪录地低,她们的孩子的数目创纪录地高。在1957年平均每个家庭有3.72个孩子,然后几乎20年后,战后婴儿数目创纪录最低。在1983年平均每个家庭有1.79个孩子,比1957年少2个,甚至低于2.11个的人口自然淘汰率
首先提出“能指”和“所指”这对概念的语言学家是
知识产权的保护,不受任何地区和条件的限制。()
热拌沥青混合料的施工温度测试不包括()。
土地使用权出让金应当全部上缴财政,列入预算并用于()。
地下车站站台至站厅的疏散楼梯、扶梯和疏散通道的通过能力,应保证在远期或客流控制期中超高峰小时最大客流量时,一列进站列车所载乘客及站台上的候车乘客能在()min内全部疏散至站厅公共区或其他安全区域。
销售比较法又称市场比较法,是指通过参考近期类似房地产的成交价或者报价,来估计受估房地产的市场价值。市场上没有两户完全一样的房屋,因此比较时要把不同的地方加减调整,主要的调整项目有()。Ⅰ出售日Ⅱ地点Ⅲ房屋状况Ⅳ售屋方式和条件
企业债的发行要得到()的核准。
1.WhydosomanyAmericansdistrustwhattheyreadintheirnewspapers?TheAmericanSocietyofNewspaperEditorsistryingto
Whatdoweknowaboutthespeaker’sfriend?
最新回复
(
0
)