首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
专升本
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought
admin
2011-03-26
76
问题
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favour to get it put right.(76)
It is the shopkeeper’s responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person, with whom you have entered into an agreement.
The manufacturer may have a part to play but that comes later.
Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain direct. In a chain store ask to see the manager.
Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to take copies of your own letters and any you receive.
If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only when you have hardly used the goods and have acted at once. If you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper refuses to give you money, ask for advice from the Consumers’ Association.
The shopper may make a complaint because
选项
A、the article bought is not up to standard
B、it doesn’t do what is claimed for it
C、He dislikes causing a fuss
D、he was at fault in buying the article
答案
A
解析
从第一段可以得知,当顾客买到有毛病的商品或受到不良服务时,有权投诉,故答案选A。
转载请注明原文地址:https://kaotiyun.com/show/ZOvC777K
本试题收录于:
英语题库成考专升本分类
0
英语
成考专升本
相关试题推荐
It______thepostofficetimeifpeopleaddresslettersproperly.
WhydidStanleyWilliamswriteanti-gangbooks?WhichofthefollowingwouldWilliamswanttobehislegacy?
InCaliforniathenumberofhomesandbusinessesthathavelostpowerare______.Thestateistryingtosolvetheproblemby_
InCaliforniathenumberofhomesandbusinessesthathavelostpowerare______.Californiautilitiescouldn’tgetsupplierst
Icanrememberalltheirnames,andso______myteacher.
Itishardtopredicthowscienceisgoingtoturnout,andifitisreallygoodscienceitisimpossibletopredict.Ifthethi
Ishouldhavetoldyou!You______theentirehouse.Ourcleaningladyphonedshe’scomingtomorrow.
Aspointedoutatthebeginningofthepassage,peopleusedtothinkthatairpollution______.Itcanbeconcludedthat______
_____Ihadwalkedforsixhours,Iwastiredout.
Thechildtiptoed(翘起脚尖走)quietlytothebirdintotheforestwhenhewasabouttocatchit.
随机试题
《关于办理侵犯知识产权刑事案件具体应用法律若干问题的解释》所称“非法经营数额”,是指行为人在实施侵犯()行为过程中,制造、储存、运输、销售侵权产品的价值。
下列属于破产债权的是()
早期矽结节中的细胞是
若该婴儿喂以羊奶,则应特别注意补充下列哪项物质
按照规范的规定,超过()层的住宅建筑和超过24m高的民用建筑为高层建筑。
下列对编制安全措施计划依据的表述,不正确的是()。
2/3,8/9,4/3,2,()
原生物是构成生物细胞的生命物质,细胞中有生命的部分是由原生物构成的,所以原生物是细胞构成和生命活动的物质基础。原生物的化学组成虽然极其复杂而且不断变化,但可分成有机物和无机物两大类。根据上文,下列对原生物理解不正确的一项是:
DHCPServer服务器必须包含的IP地址范围为(1)和(2)。若在host1上运行ipconfig命令,获得如图3—2所示结果,host1能正常访问Internet吗?说明原因。
在奔腾计算机中,连接慢速外设接口卡的总线是【 】。
最新回复
(
0
)