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  3. Suppose you are a secretary in a heating company. You received a complain letter about the delay installation of the heating sys

Suppose you are a secretary in a heating company. You received a complain letter about the delay installation of the heating sys

admin2011-02-28  59
问题    Suppose you are a secretary in a heating company. You received a complain letter about the delay installation of the heating system. Give a reply of about 100 words to the letter. You don’t need to write the address. Use" Wang Li" as your name.
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答案Dear Mr./Ms, I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised. On referring to our earlier correspondence, I find that I had mistaken the date for completion. The fault is entirely mine and I deeply regret that it should have occurred. I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay. I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime. These arrangements should see the installation completed by next weekend. Yours faithfully Wang Li
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