首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
专升本
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought
admin
2011-03-26
61
问题
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favour to get it put right.(76)
It is the shopkeeper’s responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person, with whom you have entered into an agreement.
The manufacturer may have a part to play but that comes later.
Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain direct. In a chain store ask to see the manager.
Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to take copies of your own letters and any you receive.
If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only when you have hardly used the goods and have acted at once. If you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper refuses to give you money, ask for advice from the Consumers’ Association.
If you write a letter to complain,
选项
A、ask what recipt numbers you should give
B、say how you feel about the matter
C、it is necessary to send receipt
D、it is important to keep a record of what you say
答案
D
解析
第三段讲写信投诉问题。作者强调“stick to the facts and keep copy of what you write”,并且“you should give any receipt numbers,but yon should not need to give receipts or other papers to prove yon bought the article",故答案选D而不选C。
转载请注明原文地址:https://kaotiyun.com/show/aOvC777K
本试题收录于:
英语题库成考专升本分类
0
英语
成考专升本
相关试题推荐
Forthispart,youaresupposedtowritealetterof100-120wordsbasedonthefollowingsituation.Remembertowriteitclearl
InCaliforniathenumberofhomesandbusinessesthathavelostpowerare______.Thestateistryingtosolvetheproblemby_
Forthispart,youaresupposedtowriteashortessayinabout100-120wordsbasedonthefollowingsituation.现在人们换工作已不是问题
RonaldMusokeisastudentat______inCalifornia.Thepackingandsortingisbeingdoneby______.
Heiswidely______asoneofourbestyoungscientists.
It’sdifficulttogetaresultentirely______withourwishes.
Accordingtothepassage,whatistheadvantageofabudget?Oneadvantageofkeepingarecordofyourspendingisthat______.
Thewhitepeople______theoverwhelmingmajorityofthegovernmentinU.S.
(迄今为止),hehasreadallthebooksstoredinthesmalllibrary.
Shewasdisappointed______hearingthenewsthatChinesefootballteamlostthefirstmatchin"WorldCup".
随机试题
关于考来烯胺的叙述正确的是
PleasereadthefollowingarticleinChinesecarefully,andthenwriteasummaryof200wordsinEnglishontheANSWERSHEET.Ma
某土石坝坝址区设计烈度为8度,土石坝设计高度30m。计算简图如图6—18所示,采用瑞典圆弧法计算上游坝坡的抗震稳定性,其中第i个滑动条块的宽度b=3.2m,该条块底面中点的切线与水平线夹角θi=19.3°,该条块内水位高出底面中点的距离Z=6m,条块底面中
若甲公司欲申请行政复议,应当自知道该处罚之日起( )提出。根据《行政诉讼法》相关规定,人民法院接到起诉状,经审查应当在( )日内立案或者作出裁定不予受理。
根据《行政复议法实施条例》的规定,行政复议和解的,无须()。
一对中国夫妇带他们身高150厘米,14岁的儿子乘飞机旅行时,其票价是成人票价的()。
从所给的四个选项中,选择最合适的一个填入问号处,使之呈现一定的规律性:
咬文嚼字有时是一个坏习惯,______这个成语的含义通常不很好。但是在文学中,无论阅读或写作,我们______有一字不肯放松的谨严。文学借文字______思想情感;文字上面有含糊,就显得思想还没有______,情感还没有凝练。依次填入划横线处的词语
满足下列条件之一的年份是闰年:1)年份能被4整除但不能被100整除2)年份能被400整除若y代表年份,下面判断闰年的正确表达式是
Everysuccessfulpersonhasonethingincommon.Ifyouaskedhowtheywereabletoreachtheircareergoals,theanswerwouldu
最新回复
(
0
)