2. 外语
  3. Write an answer to one of the questions 2—4 in this part. Write 200—250 words on the separate answer paper provided. Question 2

Write an answer to one of the questions 2—4 in this part. Write 200—250 words on the separate answer paper provided. Question 2

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问题 Write an answer to one of the questions 2—4 in this part.
Write 200—250 words on the separate answer paper provided.
Question 2
Your company is concerned about the customers’ inability to placing orders because of tied up phone lines. Your manager has asked you to write a proposal for a rearrangement of phone line use in the company.
Write your proposal, including the following:
a description of the problem
an explanation of what has caused the problem
a recommendation for a rearrangement
a description of possible benefits from the rearrangement
Question 3
Your company hopes to maintain its highly valued reputation for being ethical. However, it may be vulnerable to lawsuits against the employees’ use of pirated software. You have been asked to write a report concerning the acquisition and distribution of pirated software in your company.
Write the report for your manager, including the following information:
how extensive is the use of pirated software in your company
how pirated software is acquired and distributed among the employees
how pirated software can be cleaned out of the company
Question 4
Your company has decided to give a banquet to its major clients before the Christmas season. In charge of scheduling this banquet, you need to write a letter to the CEO to get his approval of your choice for the place to hold the banquet.
Write the letter to the CEO:
explaining the purpose of writing this letter
describing the research you have made on the hotels and restaurants that are
considered candidates for the place
explaining why you are in favor of this particular hotel
reemphasizing your hope to get his approval or suggestion
选项
答案Improving Service of Customers’ Phone Orders There have been an unusual number of mails from our customers complaining that they are experiencing difficulties in placing orders because all the phone lines are tied up, and that some customers are ordering from other wholesalers as a result. This is causing a loss in sales commissions. Most orders are phoned in between 9:30 and 11:30 in the morning and 1 :00 and 2:00 in the afternoon, according to the times indicated on the order forms from last month. The phone operators, however, report that the lines are tied up throughout the day, usually by calls from the sales department. In order to relieve congestion, then, it is necessary to reduce phone activity in the sales department. This reduction can be made by using the pay phones for personal calls during the peak ordering hours. Calls on company business should be made during nonpeak hours too, if possible. This will enable us to keep more lines open during the peak ordering hours without spending money on costly new lines. With the lines open to incoming calls, customers will find that they can place their orders quickly and easily. This will encourage them to keep calling us instead of our competitors, which can mean greater sales for you. In addition, good service helps build goodwill which may enable you to get a bigger share of your customers’ business. The easy phone ordering service will also serve you as an additional selling point for new customers. In order to improve customer relations and realize greater sales, then, it is advisable to use the pay phones for personal calls between the peak hours of 9:30-11:30 and 1:00-2:00, and make outgoing business calls during nonpeak hours.
解析
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