2. 外语
  3. To: Mathilda Bauwens From: custserv@robbinsbakerysupplies.be Date: September 7 Subject: Order No. 81692-07 Dear Ms. Bauwens, Ro

To: Mathilda Bauwens From: custserv@robbinsbakerysupplies.be Date: September 7 Subject: Order No. 81692-07 Dear Ms. Bauwens, Ro

admin2018-11-19  3
问题 To: Mathilda Bauwens
From: custserv@robbinsbakerysupplies.be
Date: September 7
Subject: Order No. 81692-07
Dear Ms. Bauwens,
Robbins Bakery Supplies has been the preferred supplier of bakery shop owners all over Europe for nearly 50 years. With our extensive product knowledge and years of experience, you can be assured that we sell only the best baking ingredients and equipment.
We received your order on September 6 for the following products and are now preparing them for shipment. Please note that items may ship separately based on their availability.

Domestic deliveries are free of charge and will take one to (wo business days, depending on location. Your credit card will not reflect the payment for the costs of your order until the items are sent to the address you specified.
You can follow up at any time by visiting our Web site at www.robbinsbakerysupplies.be. Just enter your order number in the appropriate box to see your purchase history. Once again, thank you and we hope for your continued business.
All the best,
Robbins Bakery Supplies
Customer Service
To: custserv@robbinsbakerysupplies.be
From: Mathilda Bauwens
Date: September 19
Subject: Re: Order No. 81692-07
To whom it may concern,
I received all the products I ordered, but instead of 14" cheesecake pans, I got 10" ones. Unfortunately, I needed pans of the correct size to complete a job for a loyal and important client. In order to make the deadline, I was forced to take time away from my busy schedule, and pay substantially higher, to get the pans from another store. Needless to say, I am very disappointed, especially after I’d heard so many good things about you from my business partner. Since I have no use for 10" pans, I am sending them back to you this week in exchange for a full refund. In addition, I feel it is right to ask that you also reimburse me for the difference in price that I had to pay for the 14" ones. I hope to hear from you soon about this matter.
Mathilda Bauwens
Owner
Wizo Bakeshop
What does Ms. Bauwens ask Robbins Bakery Supplies to do?
选项 A、Compensate her for her purchase
B、Mail her an updated catalog
C、Recommend her to some clients
D、Consider a business venture
答案A
解析 本题是问鲍文斯女士向Robbins Bakery Supplies公司提出了什么(What)要求，这要到第二封邮件中去寻找线索。第二封邮件中提到“I feel it is right to ask that you also reimburse me for the difference in price that I had to pay for the 14”ones．”，即要求罗宾斯面包店物资公司补偿她为14英寸锅支付的差价，因此选(A)Compensate her for her purchase。
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