首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、Providing high-quality products for customers. B、Providing good services for customers. C、Doing everything you can to please a
A、Providing high-quality products for customers. B、Providing good services for customers. C、Doing everything you can to please a
admin
2010-12-04
86
问题
W: I know your company was one of the biggest American corporations to take the idea of customer services seriously...
M: Yes, urn, I think you can say we were among the pioneers.
W: So, with the experience of many years of trying to get it right, what would you define as the most important elements in providing successful customer services?
M: Mm... well, that’s quite a difficult question, because so many factors are absolutely vital if you want to succeed, and success with the customer services, I might add, means doing everything you possibly can to please and keep customers.
W: Does that include the old idea that, for a company, the customer is always right?
M: Not exactly. The slogan that the customer is always right is rather simple, and unrealistic. I would say that, instead, the most important aim of a customer services unit is to encourage communication with customers, to actively seek feedback, including complaints, and to acknowledge all comments, good and bad, from customers because people like to be treated with respect.
W: Then what do you think are the most important factors for a company’s success?
M: It seems to me that a company’s success, in terms of good reputation and high profits, depends more on the relationship the company establishes with the customers. That relationship involves the company in consistently providing high-quality products and top-quality services.
W: So what you’re saying is, in fact, very simply--basically, keeping customers happy depends on providing quality and encouraging communication.
M: Yes, but the essential factor is communication. A successful customer dervices unit is one that acts as a link between the company and the customer to ensure that the company can respond to the needs of the customer. After all, a company’s success can only come from a satisfied customer.
选项
A、Providing high-quality products for customers.
B、Providing good services for customers.
C、Doing everything you can to please and keep customers.
D、Establishing dialogues with the customers.
答案
C
解析
男士说,成功的客户服务意思就是极尽所能去取悦顾客,留住顾客。所以C正确。
转载请注明原文地址:https://kaotiyun.com/show/ars7777K
0
大学英语六级
相关试题推荐
Someoftheoldworriesaboutartificialintelligencewerecloselylinkedtothequestionofwhethercomputerscouldthink.The
Lookatyourwatchforjustoneminute.Duringthatshortperiodoftime,thepopulationoftheworldhadincreasedbyeighty-fi
Thekeytobeingawinneristohavedesireandagoalfromwhichyourefusetobedeterred(被吓住).Thatdesirefuelsyourdreams
Thekeytobeingawinneristohavedesireandagoalfromwhichyourefusetobedeterred(被吓住).Thatdesirefuelsyourdreams
StressManagement:PersonallyAdjustingtoStressStressisastateofimbalancebetweendemandsmadeonusfromoutsidesou
AlthoughweAmericansinrecentdecadeshavegrownricher,ourchildrenhavegrownpoorer.Manyfamiliesnolongeradequatelype
A、Fifteencigarettefighters.B、Fiftycigarettelighters.C、Sixtylipsticks.D、Anidentitycard.A六级听力一定要注意数字的辨别,否则极易发生错误。这一题应选A
A、Thefollowingdaywillbefine.B、Fineweatherwillcontinue.C、Rainyweatherwillprobablycome.D、Therainwillstop.C信息明示题
A、Theycouldtellwinddirection.B、Theycouldbringgoodlucktofighters.C、Theywerehandeddownbytheancestors.D、Theywer
A、BuytheticketatSeattle.B、FlytoClevelanddirectly.C、Buyadomesticairlineticket.D、TakeaconnectingflightatSeattle
随机试题
请写出压力变送器示值检定的具体步骤。
冲突的观念有三种类型,即:传统观念、相互作用观念和()
患者,男,54岁,有肝硬化病史,恶心后突然出现呕吐大量鲜红色血液,并有出冷汗、四肢厥冷、心慌、脉搏增快等表现。该患者呕血,首先考虑什么原因?
本病诊断为本患者正确饮食方法为
承包商在开始制造设备前必须制定一套质量目标文件,质量目标主要应是与设备质量有关的关键质量要素,如()等。
某企业欲引进生产线,预计年产量为800万件。若引进甲生产线,其固定成本为400万元,单位产品可变成本为0.6元;若引进乙生产线,其固定成本为500万元,单位产品可变成本为0.4元,则下列说法正确的是()。
甲国有公司(以下简称甲公司)20×3年度有关事项如下:(1)20×3年10月10日,甲公司收到一张应由甲公司与乙公司共同负担费用支出的原始凭证,甲公司会计人员张某以该原始凭证及应承担的费用进行账务处理,并保存该原始凭证;同时应乙公司要求将该原始凭证复制件
下列关于10年期国债期货合约的说法中,正确的是()。Ⅰ.上市的10年期国债期货合约交易代码为TⅡ.实行到期实物交割Ⅲ.标的为面值1000万元人民币、票面利率6%的名义长期国债Ⅳ.挂牌合约为最近的三个季月,最低
有以下程序,输出结果()。#includeusingnamespacestd;classComplex{public:Complex(doubler=0,doublei=0):r
Manwillneverconquerspace.Suchastatementmaysoundludicrous(荒唐的),afterwehavemadesuchlong【S1】______intospace.Yet
最新回复
(
0
)