首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
考研
[A] Uniqueness [B] Attentiveness [C] Communication [D] Personalization [E] Appreciation [F] Recognition [G] Co
[A] Uniqueness [B] Attentiveness [C] Communication [D] Personalization [E] Appreciation [F] Recognition [G] Co
admin
2019-09-15
410
问题
[A] Uniqueness
[B] Attentiveness
[C] Communication
[D] Personalization
[E] Appreciation
[F] Recognition
[G] Consideration
It is often the little details that customers recall even more than the product they purchased or the service they received. Little details that customers notice, and that makes them feel good about not only making the purchase, but making the purchase from you, is a significant part of the overall customer experience. Here are several ways to go above and beyond good customer service and boost customer loyalty.
【R1】__________
New York restaurant owner Danny Meyer is a master of detail, and his employees are trained to notice, and when appropriate act on, even the tiniest scraps of information they observe or discover about a guest. If you happen to mention when making a reservation that it’s a birthday dinner, the manager will, make it a point to come to the table and extend Danny’s birthday wishes to the appropriate person.
【R2】__________
Greeting your customer by name is a very meaningful and treasured detail that adds greatly to the way they experience doing business with you. If your office works by appointment, the receptionist should make sure she knows just who will be walking in the door next, and immediately greet them with eye contact, a smile and "Good morning, are you Mr. Morgan?" if she isn’t sure if it’s Mr. Morgan, or simply, "Good morning Mr. Morgan" if he is.
【R3】__________
Don’t we all have a story about the coffee shop waitress who doesn’t ever need to be told how we like our iced tea, or the diner where the cook starts to make the same thing you always order the minute he sees you walk in the door? The salesperson who sends gifts in pink because she remembers that’s your favorite color. These experiences add value, and they also instill an enormous amount of loyalty. Is there anything you and your staff can do to ensure your customers know that you not only pay attention to their preferences, but remember them and cater to them for each and every transaction?
【R4】__________
When customers buy something that includes an outside component that’s integral to its use or makes it more user-friendly, do you ask if they have that thing or if they still have enough of it left? For example, if you sell birthday cakes, do you have candles to go with it? If you have a pediatric dental practice, do you have a little stepstool in the bathroom so the child can reach the sink?
【R5】__________
What do you do to show your customers, your clients or your patients that you appreciate them? After all, there are probably several other businesses that do what you do. Feeling appreciated is an experience that is universally meaningful. Always be sure to let your customers know that you are extending this extra to them because they are a valued customer and you want to show them that you appreciate them.
Meaningful, memorable, fun, unusual and unexpected experiences influence the way customers perceive you in general and feel about you in particular. These little details are so easy to overlook, so tempting to brush off as unimportant. But add a number of seemingly minor details together, and you end up with something of far more value than you would without them.
【R1】
选项
答案
B
解析
本段的关键词在于trained to notice...even the tiniest scraps of information“训练去注意每一个细节”;在最后则提到,顾客不经意透露的一个细节也会被餐厅的员工抓住,故本段是在提醒要处处留心细节。B项Aaentiveness与attention是同根词,是其形容词attentive“注意的,留意的”的名词形式,意指“注意”,与本段主题“处处留心”对应。
转载请注明原文地址:https://kaotiyun.com/show/b82Z777K
0
考研英语一
相关试题推荐
Americanmythologylovesnothingmorethanthereluctanthero:themanwhosenaturaltalentshavedestinedhimformorethanobl
Teachersneedtobeawareoftheemotional,intellectual,andphysicalchangesthatyoungadultsexperience.Andtheyalsoneed
Comparisonsweredrawnbetweenthedevelopmentoftelevisioninthe20thcenturyandthediffusionofprintinginthe15thand1
Comparisonsweredrawnbetweenthedevelopmentoftelevisioninthe20thcenturyandthediffusionofprintinginthe15thand1
Comparisonsweredrawnbetweenthedevelopmentoftelevisioninthe20thcenturyandthediffusionofprintinginthe15thand1
Peopleare,onthewhole,pooratconsideringbackgroundinformationwhenmakingindividualdecisions.Atfirstglancethismigh
Inthefirstparagraph,theauthordiscussesAccordingtothetext,onlinepublicationissignificantinthat
What’saman?Or,indeed,awoman?Biologically,theanswermightseemobvious.Ahumanbeingisa(n)【C1】______whohasgrownfr
What’saman?Or,indeed,awoman?Biologically,theanswermightseemobvious.Ahumanbeingisa(n)【C1】______whohasgrownfr
Howmenfirstlearnedtoinventwordsisunknown;【C1】______,theoriginoflanguageisamystery.Allwereallyknowisthatme
随机试题
Li-Fi,analternativetoWi-Fithattransmitsdatausingthespectrumofvisiblelight,hasachievedanewbreakthrough,withUK
某男,56岁,哮证十载,发作半月,经治略平,但仍感胸闷气短,动则喘甚,吸气不利,腰酸乏力,不耐劳累。或烦热颧红,口干,舌红少苔,脉细数;或畏寒肢冷,面色苍白,苔淡白质胖,脉沉细。证属()
甾体激素药物避孕机制不包括
玲玲,女,3岁,自幼青筋,发热/咳嗽2天,今晨哭闹后突然出现抽搐入院。体温37.8℃,咽充血,心前区隆起,胸骨左缘闻及心杂音,双肺无干湿啰音,指(趾)端发绀明显,胸部X线检查,肺段凹陷,肺心血影缩小,肺野透亮度增加,呈网状肺纹理“靴形”心。
(2018年第25题)当采用强度等级400MPa的钢筋时。钢筋混凝土结构的混凝土强度等级最低限值是()。
电话局、站设备容量的占用率近期、中期和远期分别为()。
村庄规划的基础工作和重要环节是(),该阶段的工作直接影响到最后的规划成果质量。
()是新经济环境下组织发展至关重要的两个因素。
良好的班集体具有什么样的教育作用?
道德是以()为评价标准来评价和规范人们的行为。
最新回复
(
0
)