首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
考研
[A] Uniqueness [B] Attentiveness [C] Communication [D] Personalization [E] Appreciation [F] Recognition [G] Co
[A] Uniqueness [B] Attentiveness [C] Communication [D] Personalization [E] Appreciation [F] Recognition [G] Co
admin
2019-09-15
493
问题
[A] Uniqueness
[B] Attentiveness
[C] Communication
[D] Personalization
[E] Appreciation
[F] Recognition
[G] Consideration
It is often the little details that customers recall even more than the product they purchased or the service they received. Little details that customers notice, and that makes them feel good about not only making the purchase, but making the purchase from you, is a significant part of the overall customer experience. Here are several ways to go above and beyond good customer service and boost customer loyalty.
【R1】__________
New York restaurant owner Danny Meyer is a master of detail, and his employees are trained to notice, and when appropriate act on, even the tiniest scraps of information they observe or discover about a guest. If you happen to mention when making a reservation that it’s a birthday dinner, the manager will, make it a point to come to the table and extend Danny’s birthday wishes to the appropriate person.
【R2】__________
Greeting your customer by name is a very meaningful and treasured detail that adds greatly to the way they experience doing business with you. If your office works by appointment, the receptionist should make sure she knows just who will be walking in the door next, and immediately greet them with eye contact, a smile and "Good morning, are you Mr. Morgan?" if she isn’t sure if it’s Mr. Morgan, or simply, "Good morning Mr. Morgan" if he is.
【R3】__________
Don’t we all have a story about the coffee shop waitress who doesn’t ever need to be told how we like our iced tea, or the diner where the cook starts to make the same thing you always order the minute he sees you walk in the door? The salesperson who sends gifts in pink because she remembers that’s your favorite color. These experiences add value, and they also instill an enormous amount of loyalty. Is there anything you and your staff can do to ensure your customers know that you not only pay attention to their preferences, but remember them and cater to them for each and every transaction?
【R4】__________
When customers buy something that includes an outside component that’s integral to its use or makes it more user-friendly, do you ask if they have that thing or if they still have enough of it left? For example, if you sell birthday cakes, do you have candles to go with it? If you have a pediatric dental practice, do you have a little stepstool in the bathroom so the child can reach the sink?
【R5】__________
What do you do to show your customers, your clients or your patients that you appreciate them? After all, there are probably several other businesses that do what you do. Feeling appreciated is an experience that is universally meaningful. Always be sure to let your customers know that you are extending this extra to them because they are a valued customer and you want to show them that you appreciate them.
Meaningful, memorable, fun, unusual and unexpected experiences influence the way customers perceive you in general and feel about you in particular. These little details are so easy to overlook, so tempting to brush off as unimportant. But add a number of seemingly minor details together, and you end up with something of far more value than you would without them.
【R1】
选项
答案
B
解析
本段的关键词在于trained to notice...even the tiniest scraps of information“训练去注意每一个细节”;在最后则提到,顾客不经意透露的一个细节也会被餐厅的员工抓住,故本段是在提醒要处处留心细节。B项Aaentiveness与attention是同根词,是其形容词attentive“注意的,留意的”的名词形式,意指“注意”,与本段主题“处处留心”对应。
转载请注明原文地址:https://kaotiyun.com/show/b82Z777K
0
考研英语一
相关试题推荐
Sevenyearsago,agroupoffemalescientistsattheMassachusettsInstituteofTechnologyproducedapieceofresearchshowing
DespiteincreasedairportsecuritysinceSeptember11th,2001,thetechnologytoscanbothpassengersandbaggageforweaponsan
TheBibleisthegreatworkofthereligiousliteratureandwasinprocessofformationforabouttwelvehundredyears.TheB
Researchonanimalintelligencealwaysmakesmewonderjusthowsmarthumansare.【B1】______thefruit-flyexperimentsdescribed
Theideathatsomegroupsofpeoplemaybemoreintelligentthanothersisoneofthosehypothesesthatdarenotspeakitsname.
Theideathatsomegroupsofpeoplemaybemoreintelligentthanothersisoneofthosehypothesesthatdarenotspeakitsname.
By1830theformerSpanishandPortuguesecolonieshadbecomeindependentnations.Theroughly20million【B1】______ofthesenati
Comparisonsweredrawnbetweenthedevelopmentoftelevisioninthe20thcenturyandthediffusionofprintinginthe15thand1
Comparisonsweredrawnbetweenthedevelopmentoftelevisioninthe20thcenturyandthediffusionofprintinginthe15thand1
Supposeyouhadbeeninterviewedyesterday.Writealettertoexpressyourappreciationfortheinterview.Youshouldwriteabo
随机试题
甲持有乙公司34%的股份,为第一大股东。2007年1月,乙公司召开股东大会讨论其为甲向银行借款提供担保事宜。出席本次大会的股东(包括甲)所持表决权占公司发行在外股份总数的49%,除一名持有公司股份总额1%的小股东反对外,其余股东都同意乙公司为甲向银行借款提
你是一家大型企业的投资部经理,在大中华区主持项目的可行性研究。北京爆发“非典”疾病之后,你在北京考察半月之后,将提交一份“非典”疾病对于投资计划影响的专题报告。一份报告的基本结构中,分为哪几个部分?包含哪几种要素?
实用新型是指对产品的形状、构造或者其结合所提出的适于实用的新的技术方案。()
某患者经医生诊治为精神分裂症,其临床症状不包括
体温每升高1℃,成人心率平均每分钟约增加()。
风险管理与控制的核心包括()。Ⅰ.风险限额的确定Ⅱ.风险限额的分配Ⅲ.风险监控Ⅳ.风险的消除
导游人员未经旅行社委派,私自承揽导游业务,进行导游活动的,扣()。
有效教学的实质和核心是()
设f(x)在[0,1]上二阶可导,且|f(x)|≤a,|f”(x)|≤b,其中a,b都是非负常数,C为(0,1)内任意一点.写出f(x)在x=c处带Lagrange型余项的一阶泰勒公式;
通常双绞线系统的测试指标中,(29)是由于集肤效应、绝缘损耗、阻抗不匹配、连接电阻等因素,造成信号沿链路传输的损失。
最新回复
(
0
)