首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about service production and the questions on the opposite page. • For each question 13-18, mark one le
• Read the article below about service production and the questions on the opposite page. • For each question 13-18, mark one le
admin
2013-01-13
60
问题
• Read the article below about service production and the questions on the opposite page.
• For each question 13-18, mark one letter (A, B, C or D) on your Answer Sheet for the answer you choose.
The importance of satisfaction and morale
Broadly speaking, job satisfaction is the degree of enjoyment that people derive from performing their jobs. If people enjoy their work, they are relatively satisfied; if they do not enjoy their work, they are relatively dissatisfied. In turn, satisfied employees are likely to have high morale -- the overall attitude that employees have toward their workplace. Morale reflects the degree to which they perceive that their needs are being met by their jobs. It is determined by a variety of factors, including job satisfaction and satisfaction with such things as pay benefits, coworkers, and promotion opportunities.
(8) Some large firms, for example, have instituted companywide programs designed specifically to address employees’ needs. Employees at SAS institute, a large software development company in North Carolina, enjoy private offices, a free health clinic, two on-site day-care centers, flexible work hours with 35-hour work weeks, a company-subsidized cafeteria, and year-end bonuses and profit sharing. Managers at Hyatt Hotels report that conducting frequent surveys of employee attitudes, soliciting employee input, and -- most important -- acting on that input give their company an edge in recruiting and retaining productive workers. (9) For example, First Tennessee, a midsize regional bank, believes that work and family are so closely related that family considerations should enter into job design. Thus, it offers such benefits as on-site child care.
When workers are satisfied and morale is high, the organization benefits in many ways. Compared with dissatisfied workers, for example; satisfied employees are more committed and loyal. (10) In addition, they tend to have fewer grievances and engage in fewer negative behaviors (complaining, deliberately slowing their work pace, and so forth) than dissatisfied counterparts. Finally, satisfied workers tend not only to come to work every day but also to remain with the organization. By promoting satisfaction and morale, then, management is working to ensure more efficient operations.
Conversely, the costs of dissatisfaction and poor morale are high. Dissatisfied workers are far more likely to be absent for minor illnesses, personal reasons; or a general disinclination to go to work. (11) High levels of turnover have many negative consequences, including the disruption of production schedules, high retraining costs and decreased productivity.
(12) The results of one recent study shows that companies with the highest levels of satisfaction and morale significantly outperformed the 300 largest US companies over both 5 and 10 years. Of course, many other factors contributed to the performance of both sets of companies, but these differences nevertheless can not be ignored.
A Low morale may also result in high turnover -- the ratio of newly hired to currently employed workers.
B In turn, satisfied employees are likely to have high morale -- the overall attitude that employees have toward their workplace.
C In fact, evidence suggests that job satisfaction and employee morale may directly affect a company’s performance.
D Such employees are more likely to work hard and to make useful contributions to the organization.
E Managers of smaller businesses realize that the personal touch can reap big benefits in employee morale and even devotion.
F Companies can involve employee morale and job satisfaction in a variety of ways.
G In conclusion, the higher satisfaction and morale, the better for the organization.
选项
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/bCoO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
LookatthestatementsbelowandthefiveextractsfromnewspaperarticlesaboutChineseCPIfiguresinfivemonthsontheoppos
LookatthestatementsbelowandthefiveextractsfromnewspaperarticlesaboutChineseCPIfiguresinfivemonthsontheoppos
Readthearticlebelowabouthumanresourcesmanagement.Foreachquestion(31-40),writeonewordinCAPITALLETTERSonyour
Readthearticlebelowaboutcompanystructure.ChoosethecorrectwordorwordstofilleachgapfromA,B,CorDontheo
Readthefollowingarticleaboutteambuildinginnegotiationandthequestionsontheoppositepage.Foreachquestion(15-2
Lookatthestatementsbelowandatthedefinitionsoffivefrequently-talkedtermsinmostrecentyears,whichhavereflectedt
Readthearticlebelowaboutlanguagelearningforsmallbusinesses.Foreachquestion(31-40),writeonewordinCAPITALLET
Readthearticlebelowaboutlanguagelearningforsmallbusinesses.Foreachquestion(31-40),writeonewordinCAPITALLET
ThevisitoftheAmericanDelegationwill______.WhydoesMr.SmithinviteChinesefriendstovisithiscountry?
DearSir:I’mgratefulfortheopportunitytoworkforyouandIenjoyofdoingso.【S1】______Ihopeyou’llagree
随机试题
()原则要求企业提供给的会计信息应当清晰明了,便于财务报告使用者理解和使用。
A公司于2007年~2011年有关投资业务如下:(1)A公司于2007年1月1日以银行存款5000万元取得B公司30%的股权,采用权益法核算长期股权投资。假定A公司应收B公司的长期款项20万元,此外投资合同约定B公司发生亏损A公司需要承担额外损失
资产负债表日存在现时义务,且符合预计负债确认条件的,应当确认一项预计负债;如果资产负债表日存在现时义务,但不是很可能导致经济利益流出企业的,企业应披露一项或有负债,除非含有经济利益的资源流出企业的可能性极小。()
个案工作建立关系技巧不包括()。
配置性评价
坚持走中国特色新型城镇化道路,要推进()的城镇化。
“三支一扶”中“支教”的着力点、出发点和落脚点,是坚持()的理念,把教育的管理和知识都融入到实现好、维护好、发展好最广大农民和学校师生员工的根本利益之中。
动作电位
我们常说的“Novell网”是指采用()操作系统的局域系统。
UglyIsOnlySkin-deepItmaynotbemuchtolookat.Butbeneaththathumbleexteriorbeatsanair-cooledengine.Itwon’t
最新回复
(
0
)