2. 外语
  3. To: Mathilda Bauwens From: custserv@robbinsbakerysupplies.be Date: September 7 Subject: Order No. 81692-07 Dear Ms. Bauwens,

To: Mathilda Bauwens From: custserv@robbinsbakerysupplies.be Date: September 7 Subject: Order No. 81692-07 Dear Ms. Bauwens,

admin2017-04-10  4
问题 To: Mathilda Bauwens
From: custserv@robbinsbakerysupplies.be
Date: September 7
Subject: Order No. 81692-07
Dear Ms. Bauwens,
Robbins Bakery Supplies has been the preferred supplier of bakery shop owners all over Europe for nearly 50 years. With our extensive product knowledge and years of experience, you can be assured that we sell only the best baking ingredients and equipment.
We received your order on September 6 for the following products and are now preparing them for shipment. Please note that items may ship separately based on their availability.

Domestic deliveries are free of charge and will take one to two business days, depending on location. Your credit card will not reflect the payment for the costs of your order until the items are sent to the address you specified.
You can follow up at any time by visiting our Web site at www.robbinsbakerysupplies.be. Just enter your order number in the appropriate box to see your purchase history. Once again, thank you and we hope for your continued business.
All the best,
Robbins Bakery Supplies
Customer Service
To: custserv@robbinsbakerysupplies.be
From: Mathilda Bauwens
Date: September 19
Subject: Re: Order No. 81692-07
To whom it may concern,
I received all the products I ordered, but instead of 14" cheesecake pans, I got 10" ones. Unfortunately, I needed pans of the correct size to complete a job for a loyal and important client. In order to make the deadline, I was forced to take time away from my busy schedule, and pay substantially higher, to get the pans from another store. Needless to say, I am very disappointed, especially after I’d heard so many good things about you from my business partner. Since I have no use for 10" pans, I am sending them back to you this week in exchange for a full refund. In addition, I feel it is right to ask that you also reimburse me for the difference in price that I had to pay for the 14" ones. I hope to hear from you soon about this matter.
Mathilda Bauwens
Owner
Wizo Bakeshop
What is suggested about Ms. Bauwens?
选项 A、She wants to increase the quantity of her order.
B、She received separate shipments.
C、She missed a deadline for promotional offers.
D、She was referred to Robbins by a colleague.
答案D
解析 本题要推断有关鲍文斯女士的信息，需要到第二封邮件中去寻找相关内容。根据“I’d heard so many good things about you from my business partner．”，即从同行那里听到了许多对罗宾斯公司的赞许，可推断她听取了商业伙伴有关罗宾斯公司的介绍，因此选(D)She was referred to Robbins by a colleague．。
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