首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、The company may make some adjustment for the sake of good will. B、The company may not know how to correct the situation. C、All
A、The company may make some adjustment for the sake of good will. B、The company may not know how to correct the situation. C、All
admin
2010-03-26
59
问题
Most reliable companies pay close attention to customers’ mails, particularly from dissatisfied customers. But writing letters to a company is one thing; getting the company to do what you want is another. And it requires a certain amount of know-how to persuade a manufacturer to repair your broken toaster or to make an adjustment on your mishandled airplane reservation.
First, you must observe certain principles. The most important is that you must deal with a reliable company. If you buy something from a fly-by-night retailer, you have to accept the fact that you have thrown away your money.
Second, if the product carries a warranty, be sure that you understand its terms. The warranty is an insurance policy, and the customer pays for that insurance when he pays for the product. If a product becomes defective a few weeks after the warranty has run out, some companies may make the adjustment, only for the sake of good will.
Third, let the company know in no uncertain terms that you are disgusted with its product or service, more often than not, customers who write in anger sometimes forget to include important information that the company needs in order to correct the situation. If that information is lacking, all the anger in the letter will get you nowhere. On the other hand, a simple, calm, factual and reasoned letter can usually help you to achieve the desired end.
选项
A、The company may make some adjustment for the sake of good will.
B、The company may not know how to correct the situation.
C、All the anger will get him nowhere.
D、He may fail to include some important and factual data in the letter.
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/btk7777K
0
大学英语四级
相关试题推荐
TheauthorgivesadescriptionofCharlotte’slifewithakindoftonethathelpshisargument.Manyofthosewelfarefamilies
Thepassagegivesageneraldescriptionofthewaystopreparefortests.Simplyscanningovertextbooksornotesisnotenough
A、Becauseofnuclearwaste.B、Becauseofthewar.C、Becauseofenvironmentpollution.D、Becauseofhunters’continuingwhaling.
A、Hethinksitisuseless.B、Hewillthinkaboutitlater.C、Hethinksitmightwork.D、Hehasnoideaaboutit.C[听力原文]Whatdo
A、Hehadn’tnoticedalotofthewoman’smistakes.B、He’snotqualifiedtoproofreadthewoman’sreport.C、Hethinksthewomans
A、Itslargenumberofbicycleclubs.B、Itsnetworkofsuperhighways.C、Itsgeographicvariety.D、Itsmildclimate.C.Accordingt
Thepartoftheenvironmentalmovementthatdrawsmyfirm’sattentionisthedesignofcities,buildingsandproducts.Whenwed
FriendshipandLivingLongerDoyouwanttobehealthierandlivelonger?Spendtimewithyourfriends.Thatistheprescrip
A、Theycanbothbelearntwithcompleteprecision.B、Theyvaryfromindividualtoindividual.C、Neitherofthemisessentialto
随机试题
萋尿生殖嵴可分成内外两部分,内侧份为__________,外侧份为__________。
驾驶机动车在这个位置怎样安全通过?(图3.12.1)
火焰矫正焊后残余变形时,最高温度应()。
政党制度
作为社会主义道德体系的重要组成部分,药学职业道德的核心是
A、强直性四肢关节炎B、强直性脊柱炎c、侵犯四肢小关节D、游走性关节炎E、侵犯全身所有关节风湿热的特点是
负责标定国家药品标准品、对照品的是
应急预案编制完成后,还应确保预案的批准、()和维护。
甲公司和乙公司均为增值税一般纳税人,适用的增值税税率均为17%。甲公司和乙公司不存在任何关联方关系。2016年3月,甲公司以其持有的10000股丙公司股票交换乙公司生产的一台办公设备,并将换入办公设备作为固定资产核算。甲公司所持有丙公司股票作为交易性金融资
对于包括收货人在内的第三者而言,提单具有最终证明的效力。()
最新回复
(
0
)